Associate Project Manager

Summary

ABB's Service Division partners with customers to improve the availability, reliability, predictability, and sustainability of electrical products and installations. The Associate Project Manager coordinates assigned aspects of Electrical Preventative Maintenance projects, supporting project administration, planning, customer and contractor management, financial oversight, and operational coordination in a remote role.

Responsibilities

• Conduct analysis of planned vs. actual project performance
• Prepare materials and assist in project reviews
• Maintain and adhere to billing plan milestones
• Control documentation accuracy and consistency per agreed procedures
• Develop and maintain relationships with key customer contacts and contractors
• Manage the complete lifecycle of customer deliverables, including scheduling contractors and ensuring work completion
• Maintain customer satisfaction and identify new business opportunities
• Track financials, issue POs, process change orders, and manage invoicing
• Review and process quotes for cost-effective solutions
• Build and improve assigned account scorecards
• Research and order materials, coordinate with contractors, customers, and suppliers, and handle returns
• Utilize the company’s service platform to monitor and track progress
• Ensure schedule flexibility (including weekends/nights) with limited travel to customer sites

Skills

• High school diploma/GED required
• Minimum 3 years experience in customer service, account management and/or project support, with demonstrated success in building relationships
• Excellent customer service skills, attention to detail, and motivation to achieve high customer satisfaction
• Strong analytical and problem-solving ability to define issues, collect data, draw conclusions, and implement solutions
• Familiarity with electrical and mechanical services or willingness to learn technical aspects quickly
• Adaptability in fast-paced, changing environments, with skill in handling ambiguity and conflict resolution
• Proven coordination and communication skills to align internal teams and customers, meeting unique requirements
• Candidates must already have work authorization that would permit them to work for ABB in the US
• Bachelor's degree preferred
• Construction project management experience preferred, with ability to manage complex deliverables and timelines

Qualifications

Must Haves

• High school diploma/GED required
• Minimum 3 years experience in customer service, account management and/or project support, with demonstrated success in building relationships
• Excellent customer service skills, attention to detail, and motivation to achieve high customer satisfaction
• Strong analytical and problem-solving ability to define issues, collect data, draw conclusions, and implement solutions
• Familiarity with electrical and mechanical services or willingness to learn technical aspects quickly
• Adaptability in fast-paced, changing environments, with skill in handling ambiguity and conflict resolution
• Proven coordination and communication skills to align internal teams and customers, meeting unique requirements
• Candidates must already have work authorization that would permit them to work for ABB in the US

Nice to Haves

• Bachelor's degree preferred
• Construction project management experience preferred, with ability to manage complex deliverables and timelines

Benefits

• The work model for this role is: Remote
• Choice between two medical plan options: a PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program
• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)
• ABB provides 11 paid holidays
• Salaried exempt positions are provided vacation under a permissive time away policy.