Summary
Abnormal AI is seeking a Professional Services Consultant to lead customer implementation projects and initial training for its Abnormal Security platform. The role manages the transition from proof of value to deployment, guides configuration and integrations, and serves as the primary technical contact while coordinating with internal teams and customer stakeholders.
Responsibilities
- Manage multiple customer implementation projects, ensuring scope, schedule, and quality are met
- Lead deployment kickoff by gathering knowledge from POV teams, including technical stack, success criteria, and timelines
- Conduct discovery to understand customer goals and align project plans accordingly
- Guide customers through configuration, integrations, and technical enablement
- Serve as the primary technical point of contact during deployment, managing status updates, risks, and escalations
- Build and maintain strong relationships with stakeholders, including executive-level customers
- Create and manage project plans, timelines, and documentation
- Collaborate with internal teams to refine implementation processes and contribute to delivery best practices
- Manage multiple customer implementation projects, ensuring scope, schedule, and quality are met
- Lead deployment kickoff by gathering knowledge from POV teams, including technical stack, success criteria, and timelines
- Conduct discovery to understand customer goals and align project plans accordingly
- Guide customers through configuration, integrations, and technical enablement
- Serve as the primary technical point of contact during deployment, managing status updates, risks, and escalations
- Build and maintain strong relationships with stakeholders, including executive-level customers
- Create and manage project plans, timelines, and documentation
- Collaborate with internal teams to refine implementation processes and contribute to delivery best practices
Skills
- 3-5+ years of experience in a customer-facing role delivering enterprise-grade SaaS solutions, ideally in cybersecurity
- **Bilingual Requirement**: This role requires full professional fluency in both English and Spanish, as you'll regularly work with customers in both languages
- Experience managing deployments involving enterprise email systems, integrations, and migrations
- Proven ability to drive projects end-to-end: discovery, planning, execution, issue resolution, and delivery sign-off
- Familiarity with enterprise mail flow, email security, and related technologies
- Experience leading technical conversations with IT and InfoSec stakeholders
- Proficiency in commercial email routing, filtering, or SEG tools
- Exposure to log analysis using SIEM or similar tools
- Basic scripting or coding knowledge (e.g., Python or Java) is a plus
Qualifications
Must Haves
- 3-5+ years of experience in a customer-facing role delivering enterprise-grade SaaS solutions, ideally in cybersecurity
- **Bilingual Requirement**: This role requires full professional fluency in both English and Spanish, as you'll regularly work with customers in both languages
- Experience managing deployments involving enterprise email systems, integrations, and migrations
- Proven ability to drive projects end-to-end: discovery, planning, execution, issue resolution, and delivery sign-off
- Familiarity with enterprise mail flow, email security, and related technologies
- Experience leading technical conversations with IT and InfoSec stakeholders
- Proficiency in commercial email routing, filtering, or SEG tools
- Exposure to log analysis using SIEM or similar tools
Nice to Haves
- Basic scripting or coding knowledge (e.g., Python or Java) is a plus
Benefits
- This role may be eligible for bonus or incentive compensation
- This role may be eligible for equity
- A comprehensive benefits package