MS Dynamics Developer

Summary

Accenture Federal Services is dedicated to helping the US federal government enhance its operations and improve the lives of citizens. They are seeking a Microsoft Dynamics Developer responsible for designing and supporting solutions on Microsoft Dynamics 365, collaborating with stakeholders to enhance business processes and operational efficiency.

Responsibilities

• Design, develop, and implement customizations, plugins, workflows, and integrations within Microsoft Dynamics 365 (Customer Service)
• Configure Dynamics modules to meet business requirements, including entity creation, form design, views, business rules, and automated processes
• Integrate Dynamics 365 with other enterprise systems using APIs, web services, and middleware (e.g., Azure Logic Apps, Power Automate)
• Collaborate with business analysts and stakeholders to gather requirements and translate them into detailed technical specifications and solutions
• Conduct unit testing, support user acceptance testing (UAT), and manage deployment of customizations and updates
• Provide ongoing support, troubleshooting, and maintenance for Dynamics 365 solutions, including performance tuning and issue resolution
• Create and maintain high‑quality technical documentation for customizations, integrations, and operational processes
• Ensure solutions adhere to Microsoft best practices, compliance requirements, and established security standards

Skills

• Minimum 3 years of hands‑on experience with Microsoft Dynamics 365 (Customer Service)
• Proficiency in Dynamics 365 customization, configuration, and development (JavaScript, C#, .NET, Power Platform)
• Experience with Dynamics 365 APIs, web services, and enterprise integration tools
• Familiarity with Microsoft Dataverse and Power Platform (Power Apps, Power Automate)
• Strong analytical, troubleshooting, and problem‑solving skills
• Excellent communication skills with the ability to collaborate effectively with technical and business partners
• Candidates must be U.S. Citizens
• Eligibility to obtain a government Public Trust Clearance
• Bachelor's degree in Computer Science, Information Systems, or a related field
• Experience with Azure services (Logic Apps, Azure Functions, etc.)
• Microsoft Dynamics 365 or Power Platform certifications
• Experience with data migration and ETL tools and processes
• Knowledge of DevOps practices and CI/CD tools that support Dynamics 365 deployments
• Experience working in Agile/Scrum environments
• Prior experience supporting CRM optimization and service delivery improvements with client stakeholders
• Experience implementing or supporting CRM systems within a federal agency environment
• Knowledge of client operations, policies, and programs, especially customer‑facing technology solutions

Qualifications

Must Haves

• Minimum 3 years of hands‑on experience with Microsoft Dynamics 365 (Customer Service)
• Proficiency in Dynamics 365 customization, configuration, and development (JavaScript, C#, .NET, Power Platform)
• Experience with Dynamics 365 APIs, web services, and enterprise integration tools
• Familiarity with Microsoft Dataverse and Power Platform (Power Apps, Power Automate)
• Strong analytical, troubleshooting, and problem‑solving skills
• Excellent communication skills with the ability to collaborate effectively with technical and business partners
• Candidates must be U.S. Citizens
• Eligibility to obtain a government Public Trust Clearance

Nice to Haves

• Bachelor's degree in Computer Science, Information Systems, or a related field
• Experience with Azure services (Logic Apps, Azure Functions, etc.)
• Microsoft Dynamics 365 or Power Platform certifications
• Experience with data migration and ETL tools and processes
• Knowledge of DevOps practices and CI/CD tools that support Dynamics 365 deployments
• Experience working in Agile/Scrum environments
• Prior experience supporting CRM optimization and service delivery improvements with client stakeholders
• Experience implementing or supporting CRM systems within a federal agency environment
• Knowledge of client operations, policies, and programs, especially customer‑facing technology solutions

Benefits

• Accenture Federal Services offers a wide variety of benefits. [You can find more information on benefits here.](https://www.accenture.com/us-en/careers/your-future-rewards-benefits)