ServiceNow Engineer – Intermediate

Summary

Accenture Federal Services helps the US federal government strengthen national security, public safety, civilian, and military health missions through technology and ingenuity. The ServiceNow Engineer is responsible for designing, developing, testing, deploying, and supporting ServiceNow solutions while guiding junior developers, collaborating with clients and stakeholders, and driving code quality and continuous improvement.

Responsibilities

• Develops the application including configuration, report development, and data migration, where applicable. Analyze, design, code and test multiple components of application code across one or more modules
• Performs custom development (as required) and 3rd party integrations
• Carries out unit-testing and defect resolution
• Carries out migration of the changes to production
• Assists with technical design and documentation
• Collaborates with internal stakeholders and team members to build solutions in ServiceNow that support business requirements
• Interact directly with clients, managers and end users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications and interactions with internal ServiceNow instances
• Partner with clients and leadership to define and document the challenges and desired outcomes, the risks and dependencies, and the vision and strategy
• Support Product Owner with product backlog and product roadmap refinement activities, as well as planning and prioritization activities
• Assist the Support Team with escalated issues arising from support of internal and customer facing ServiceNow environment, especially related to customized applications, user permissions, security settings, custom objects and workflows
• Provide estimates of work effort for new projects and enhancements. Design, code, and test solutions. Analyze and mitigate issues identified during testing
• Follow an iterative software development methodology and contribute to all phases of the software development lifecycle and support
• Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet mission goals successfully

Skills

• 3+ years ServiceNow implementation experience
• Hands-on experience with ServiceNow modules such as ITSM, ITOM, IT Asset Management (ITAM), Hardware Asset Management (HAM), Software Asset Management (SAM), CMDB/Configuration Management, and Virtual Agent
• US Citizen
• Active Top Secret security clearance
• Must be local to DC
• Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States

Qualifications

Must Haves

• 3+ years ServiceNow implementation experience
• Hands-on experience with ServiceNow modules such as ITSM, ITOM, IT Asset Management (ITAM), Hardware Asset Management (HAM), Software Asset Management (SAM), CMDB/Configuration Management, and Virtual Agent
• US Citizen
• Active Top Secret security clearance
• Must be local to DC
• Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States

Benefits

• A collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.