ADB SAFEGATE
Posted 96 days agoVerified live 4d ago
Technical Support Engineer - Gates
Brief overview
Columbus, OHIn-person
UndergradOr in progress
1+ yrsMinimum
3 H-1B approvalsDept. of Labor
1 green cardsCertified filings
About the company
ADB SAFEGATEadbsafegate.com
ADB SAFEGATE is a provider of solutions that boost efficiency, improve safety, raise environmental sustainability.
Visa sponsorship history
3 years sponsoring, last filed FY2026
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.3H-1B approved
100%approval rate
1PERM certified
$135,000median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20231
20251
20261
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20251
Green Card (PERM) FilingsCertified green card filings: a long-term commitment to international hires.
20231
Top sponsored roles
Senior Firmware Engineer
Sponsored employees from
Brazil
Job description
Summary
ADB SAFEGATE is focused on powering innovation and operational excellence across the organization. The Technical Support Engineer is responsible for providing first line phone support for complex IT based systems and ensuring customer issues are resolved efficiently.
Responsibilities
- Providing professional, technical customer service over the phone, email, remote connection, etc., to troubleshoot, diagnose and assist customers in resolving problems
- Producing detailed diagnose and system performance report
- On a rotational basis, providing 24 hour, 7 days a week emergency telephone support
- Providing follow through to customers to ensure issues get resolved
- Providing answers to customers by identifying problems, researching answers and guiding customers through corrective actions
- Supporting system engineering on both in house customer validation testing
- Performing technical training internally or for customers
- Travels 40% to 60% of the time
Skills
- Associates' Degree in Computer Science, Information Technology, Electrical Technology (ET) or Associate in Computer Engineering Technology (EET), equivalent degree, or equivalent experience
- Minimum of 12 months+ experience working in a Service Desk/Inbound Call Center environment
- Sound understanding of customer support, operations, and processes
- Experience in supporting and maintaining complex software applications
- Proven analytical and problem-solving abilities
- Preferred knowledge of programming languages such as Java, C and Python
- Fluent Spanish (oral and written communication skills) desired
Qualifications
Must Haves
- Associates' Degree in Computer Science, Information Technology, Electrical Technology (ET) or Associate in Computer Engineering Technology (EET), equivalent degree, or equivalent experience
- Minimum of 12 months+ experience working in a Service Desk/Inbound Call Center environment
- Sound understanding of customer support, operations, and processes
- Experience in supporting and maintaining complex software applications
- Proven analytical and problem-solving abilities
Nice to Haves
- Preferred knowledge of programming languages such as Java, C and Python
- Fluent Spanish (oral and written communication skills) desired
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