Product Manager MBSi

Summary

Agero provides digital driver assistance services through data-driven technology and a broad service-provider network. The Product Manager MBSi leads complex product initiatives, develops requirements and roadmaps, conducts customer and market research, and manages product launches and lifecycle activities. The role partners cross-functionally to achieve revenue and customer satisfaction goals.

Responsibilities

• Identify and seize opportunities, evaluate the market and competitive environment, for new products and product extensions over the upcoming 12-18 months
• Meet with internal partners (Sales, Network Development, Customer Care, etc.) to understand and prioritize their needs and translate their strategic business questions/concerns into projects or analysis as appropriate
• Develop business and product requirements, including timelines and dependencies
• Conduct quantitative and qualitative research to identify end customer needs
• Form product hypotheses, design test plans, and communicate learnings back into product development
• Develop the product roadmap, prioritize features, build consensus and set expectations with all relevant stakeholders
• Define methods and metrics for identifying success and failure, and iterate quickly
• Define and formally document the product strategy and roadmap
• Run beta and pilot programs with early-stage products and enhancements
• Perform product demos to internal associates and clients as needed
• Research appropriate business and/or technology relationships as related to development of product initiative

Skills

• Bachelor's degree required
• 4-7 years Product Management experience within the service industry, high tech or advanced CRM applications preferred
• 3 years of progressively increasing project or management experience and responsibilities
• Previous experience analyzing trends and market developments
• Service Oriented/Internal Customer Service
• Strategic Partner/Global Perspective
• Strategic Thinking
• Business or Technical Acumen
• Planning
• Continuous Improvement & Innovation
• Conflict Resolution
• Executive Presence
• Excellent written and verbal communication skills
• Performs a variety of tasks where a wide degree of self-solutioning is expected
• Needs a strong blend of project management, financial and technical aptitude
• Strong presentation skills
• Self-directed; requires minimal supervision on work products
• Detail-oriented with solid analytical skills
• Ability to foresee potential issues within the product life cycle, and to plan accordingly
• Ability to develop business relationships and partnerships as needed
• Influence cross-functional teams without formal authority
• Delivering products from new product concept to release
• Communicate complex product concepts in writing
• Detail oriented; ability to develop detailed requirements plans then execute on those plans
• Priority minded - ability to identify and execute on only the most important issues (stay focused)
• Sense of urgency - ability to know when to act quickly to proactively solve problems
• Effectively utilize available resources and delegates work to achieve objectives
• Innovative and passionate about making a difference
• Experience in product roadmap planning and execution
• Understanding of full product life cycle
• Ability to work independently, with limited direction
• United States: Arizona, California, Florida, Massachusetts, Tennessee, Texas
• Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future
• 4-7 years Product Management experience within the service industry, high tech or advanced CRM applications preferred
• Bachelor's degree required, advanced degree preferred
• Experience building and managing teams is a plus

Qualifications

Must Haves

• Bachelor's degree required
• 4-7 years Product Management experience within the service industry, high tech or advanced CRM applications preferred
• 3 years of progressively increasing project or management experience and responsibilities
• Previous experience analyzing trends and market developments
• Service Oriented/Internal Customer Service
• Strategic Partner/Global Perspective
• Strategic Thinking
• Business or Technical Acumen
• Planning
• Continuous Improvement & Innovation
• Conflict Resolution
• Executive Presence
• Excellent written and verbal communication skills
• Performs a variety of tasks where a wide degree of self-solutioning is expected
• Needs a strong blend of project management, financial and technical aptitude
• Strong presentation skills
• Self-directed; requires minimal supervision on work products
• Detail-oriented with solid analytical skills
• Ability to foresee potential issues within the product life cycle, and to plan accordingly
• Ability to develop business relationships and partnerships as needed
• Influence cross-functional teams without formal authority
• Delivering products from new product concept to release
• Communicate complex product concepts in writing
• Detail oriented; ability to develop detailed requirements plans then execute on those plans
• Priority minded - ability to identify and execute on only the most important issues (stay focused)
• Sense of urgency - ability to know when to act quickly to proactively solve problems
• Effectively utilize available resources and delegates work to achieve objectives
• Innovative and passionate about making a difference
• Experience in product roadmap planning and execution
• Understanding of full product life cycle
• Ability to work independently, with limited direction
• United States: Arizona, California, Florida, Massachusetts, Tennessee, Texas
• Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future

Nice to Haves

• 4-7 years Product Management experience within the service industry, high tech or advanced CRM applications preferred
• Bachelor's degree required, advanced degree preferred
• Experience building and managing teams is a plus

Benefits

• Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
• 401(k) plan with company match and tuition assistance to support your future goals.
• Flexible time off, paid sick leave, and ten paid holidays annually.
• For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
• Parental planning benefits to assist associates through life’s milestones.
• Bonus/Incentive Programs
• For our technical positions, once you're hired, we handle all travel arrangements and expenses for your initial onboarding in Medford.