Client Services Coordinator

Summary

AgileOne is seeking a Client Services Coordinator to support client users, supplier partners, and contingent workers in using AgileOne technology. The role maintains account data integrity, provides training and administrative support, coordinates reports and billing activities, manages onboarding and compliance processes, and supports contingent workforce operations.

Responsibilities

• Perform data entry into system as needed
• Provide user training to Client and Vendor users as needed. This task will continue after implementation as well
• Act as liaison between Client and Vendors on compliance requirements and/or issues while maintaining the integrity of our Service Level Requirements
• Act as point of contact for administrative systems issues during onboarding, compliance screenings or PO generation between Client or Vendors
• Coordinate and ensure the timely delivery of reports to the client or vendors
• Maintain the integrity of system data; ensure accuracy of reporting through AgileOne technology
• Collaborate with corporate billing to ensure the timely delivery of accurate billing by completing all tasks involved in the payroll process by the approved deadlines
• Follow all processes and procedures defined by AgileOne management
• Identify and communicate process improvement opportunities
• Management of Contingent Workforce (Accounts where ActOne is a staffing supplier)
• Identifying qualified applicants, conducting interviews or screenings, administering tests, checking references, and evaluating applicants’ qualifications and other processes associated with staffing fulfillment. Orients, counsels and terminates contingent workers when necessary
• Other duties as required
• Manage end to end onboarding activities from offer acceptance through start date
• Manage all pre-employment screening activities with vendors
• Assist client managers in the generation of POs to align with calculation of funds required for contingent labor budget
• Assist client managers with contractor extensions and updating funds to allocated PO’s
• Maintain all compliance documentation per standard operating procedures
• Train client managers and/or vendor partners as needed
• Other job-related duties as assigned

Skills

• At least one year of proven experience in customer service
• Working knowledge of desktop computers and MS Office, Excel, Word, PowerPoint, and Outlook, including Internet and Internet based technologies
• Ability to learn proprietary technology
• Excellent verbal and written communications
• Professional appearance
• Able to prioritize multiple tasks without compromising service or quality
• Able to work independently with minimal supervision
• Excellent organizational skills
• Ethical, fair and professional conduct in all candidate, client, and peer interactions
• Flexible, accountable and a team player
• Excellent time management skills and ability to work well in a fast-paced environment
• Excellent memory and recall skills
• High School Diploma with some college work
• One (1) years of industry related experience; or equivalent combination of education and experience
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedural manuals
• Ability to present information effectively and respond to questions from groups of managers, clients, customers, and the general public
• Ability to calculate figures and amounts such as mark-up percentages, bill rates, discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to apply concepts of basic algebra and geometry
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Proficient in: Windows, MS Word, MS Excel, PowerPoint, E-mail, and the Internet
• Ability to become proficient in: All AgileOne and ActOne Technology
• Remote, Sitting, Standing
• Stand: 20%
• Sit: 60%
• Walk: 10%
• Bend: 5%
• Repetitive Motion: 50 – 80%
• Twist: 5%
• Lifting (lbs): 10-20 lbs
• Carrying (lbs): 10-20 lbs
• Air and other public transportation
• Preferred experience in human resources related activities such as recruiting/ staffing, customer relationship management, business development, supplier and contractor management, and supplier management programs (staffing)
• Associates (A.A) two-year degree or Bachelor's degree (B.A.) preferred from four-year college or university

Qualifications

Must Haves

• At least one year of proven experience in customer service
• Working knowledge of desktop computers and MS Office, Excel, Word, PowerPoint, and Outlook, including Internet and Internet based technologies
• Ability to learn proprietary technology
• Excellent verbal and written communications
• Professional appearance
• Able to prioritize multiple tasks without compromising service or quality
• Able to work independently with minimal supervision
• Excellent organizational skills
• Ethical, fair and professional conduct in all candidate, client, and peer interactions
• Flexible, accountable and a team player
• Excellent time management skills and ability to work well in a fast-paced environment
• Excellent memory and recall skills
• High School Diploma with some college work
• one (1) years of industry related experience; or equivalent combination of education and experience
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedural manuals
• Ability to present information effectively and respond to questions from groups of managers, clients, customers, and the general public
• Ability to calculate figures and amounts such as mark-up percentages, bill rates, discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to apply concepts of basic algebra and geometry
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Proficient in: Windows, MS Word, MS Excel, PowerPoint, E-mail, and the Internet
• Ability to become proficient in: All AgileOne and ActOne Technology
• Remote, Sitting, Standing
• Stand: 20%
• Sit: 60%
• Walk: 10%
• Bend: 5%
• Repetitive Motion: 50 – 80%
• Twist: 5%
• Lifting (lbs): 10-20 lbs
• Carrying (lbs): 10-20 lbs
• Air and other public transportation

Nice to Haves

• Preferred experience in human resources related activities such as recruiting/ staffing, customer relationship management, business development, supplier and contractor management, and supplier management programs (staffing)
• Associates (A.A) two-year degree or Bachelor's degree (B.A.) preferred from four-year college or university

Benefits

• Remote work arrangement
• Internal staff hires working 30 or more hours per week will be offered medical, dental, vision, life insurance, accident, LTD, pet discount coverage, legal coverage, identity theft, discount perks, and credit union benefits.
• Most plans include a generous employer contribution in addition to the employee’s contribution.
• Eligible employees can enroll with an effective date on the first of the month following 60 days of employment.
• A minimum of 6 paid sick days are offered per year unless part-time or covered under a local ordinance that requires a greater number of paid sick days.
• 11 paid holidays.
• Unlimited Flexible Paid Time Off to all eligible full and part-time employees, after the initial 90 days of employment, subject to management approval.
• A 401k program with an employer match, with employee contributions beginning the month following enrollment.