Forward Deployed Software Engineer (Founding team)

Summary

Aglide is a company that provides a browser agent platform trusted by major fintechs and global enterprises. They are seeking a Forward Deployed Software Engineer to work closely with customers, configuring the platform for their applications and addressing any issues that arise, while also providing feedback to improve the product.

Responsibilities

• Customer onboarding and configuration: Working directly with customers to configure Aglide for their applications - understanding their workflows, setting up automations, and making sure they get to value fast
• Bug triage and diagnosis: Sitting closest to where things break. You'll be the first line of investigation when customers hit issues, combining sharp debugging instincts with a deep understanding of how the platform works end-to-end
• Feedback loop to the team: Translating what you see in the field - friction, bugs, missing features, workarounds - into clear, actionable signal for the rest of the team
• Platform improvements: Picking up engineering projects where you can make a real difference for a customer - shipping fixes or features, sometimes within hours of identifying the need
• In the field, with customers: You'll spend meaningful time with customers - on calls, in their workflows, and occasionally on-site - becoming a trusted extension of their team
• Bridging product and engineering: You'll translate real-world friction into concrete improvements, and you'll have the technical ability to ship some of those improvements yourself
• Creating magic moments: We pride ourselves on responding to customer needs with unusual speed. When a small change can unlock a deal or delight a customer, you'll be the one to make it happen - often within the same day
• With high commitment: The role demands urgency. Going from 'customer reported this' to 'shipped and confirmed fixed' in minutes is something we do, and you'll help us keep doing it as we scale

Skills

• 1+ years software experience: You've built or maintained production software and are comfortable reading, debugging, and making changes to a live codebase
• Excellent debugging and empathy in equal measure: You can dig into a browser automation issue and explain what happened to a non-technical customer
• Strong customer instincts: You listen carefully, ask the right questions, and spot the real problem behind what someone is describing
• Bias for action: You don't wait for an approval. You identify something, fix it if you can, and escalate clearly if you can't
• Experience with our stack: TypeScript, Postgres, Electron (macOS/Windows/Linux), and browser extensions
• Web automation knowledge: Hands-on experience with Puppeteer or Selenium (in production or as side projects)
• Security experience: Building secure systems; comfort with zero-trust concepts and end-to-end encryption
• Identity/SSO exposure: Familiarity with products like Okta, 1Password, Entra ID, JAMF, or similar tools used by IT and security teams
• Solutions engineering or technical account management background: Experience in a forward-deployed or customer-facing technical role

Qualifications

Must Haves

• 1+ years software experience: You've built or maintained production software and are comfortable reading, debugging, and making changes to a live codebase
• Excellent debugging and empathy in equal measure: You can dig into a browser automation issue and explain what happened to a non-technical customer
• Strong customer instincts: You listen carefully, ask the right questions, and spot the real problem behind what someone is describing
• Bias for action: You don't wait for an approval. You identify something, fix it if you can, and escalate clearly if you can't

Nice to Haves

• Experience with our stack: TypeScript, Postgres, Electron (macOS/Windows/Linux), and browser extensions
• Web automation knowledge: Hands-on experience with Puppeteer or Selenium (in production or as side projects)
• Security experience: Building secure systems; comfort with zero-trust concepts and end-to-end encryption
• Identity/SSO exposure: Familiarity with products like Okta, 1Password, Entra ID, JAMF, or similar tools used by IT and security teams
• Solutions engineering or technical account management background: Experience in a forward-deployed or customer-facing technical role

Benefits

• Competitive salary and generous equity
• Private medical and dental insurance
• Socials & Offsites: Frequent dinners and events, and an annual international offsite
• Annual learning and development budget
• Unlimited PTO
• Relocation or Travel