Client Onboarding Specialist

Summary

AI Acquisition is a multi-8-figure ARR business with over 200 team members that focuses on launching and scaling information and software products. They are seeking a Client Onboarding Specialist to manage the customer journey from onboarding through renewal, ensuring customer success and satisfaction.

Responsibilities

• Own the customer journey from "paid" to "completing and renewing"
• Run structured kickoff calls and keep customers moving through milestones
• Spot early churn signals and execute saves before they escalate
• Bridge what Sales promised to what delivery can actually deliver
• Work within playbooks and flag what needs improving
• Manage a small number of concurrent accounts with consistency and care
• Communicate proactively — no customer should wonder what's happening next

Skills

• 2–4 years in Sales, Customer Success, or Onboarding — with real client-facing ownership
• Strong verbal communication — polished, warm, and direct on camera
• Comfortable working async with a US/UK client base
• Organised enough to manage multiple accounts without dropping anything
• Coachable, hungry, and genuinely motivated by client outcomes

Qualifications

Must Haves

• 2–4 years in Sales, Customer Success, or Onboarding — with real client-facing ownership
• Strong verbal communication — polished, warm, and direct on camera
• Comfortable working async with a US/UK client base
• Organised enough to manage multiple accounts without dropping anything
• Coachable, hungry, and genuinely motivated by client outcomes

Benefits

• Independent Contractor Agreement
• Fully remote
• Direct line to senior onboarding leadership
• Growth track into broader CS or ops roles as the product line scales