Solutions Engineer - WiFi

Summary

Airtower Networks provides managed services and mobile connectivity solutions for building owners, property managers, and enterprises. The Solutions Engineer - WiFi designs, deploys, integrates, configures, supports, and optimizes WiFi and other managed service networks while collaborating with internal, field, and client teams.

Responsibilities

• Create, optimize, and review design BOMs and SOWs for WiFi and other managed services networks
• Create, standardize, and review network deployment design documentation
• Integrate and configure WLAN, LAN, IoT, and other managed service networks
• Plan and engineer the configuration of APs, switches, routers, firewalls, and other network equipment
• Work with field teams (i.e., construction, Systems Engineer, etc.) for integration of network design
• Provide technical support for the construction and deployment teams throughout project lifecycle
• Provide support for network management, integration, commissioning, troubleshooting, monitoring, testing, break/fix, network maintenance, close-out activities, and documentation for newly deployed and existing WiFi networks. Analyze collected data and network performance info for troubleshooting and optimization
• Provide remote (and onsite) support for trouble tickets to meet client SLAs
• Attend virtual and onsite industry conferences as technical liaison for engineering team
• Attend onsite client meetings acting as an SME for engineering team
• Travel may be required to customer sites - Up to 20% travel

Skills

• 1+ years of Ekahau or similar tool surveying and remediation experience required
• Network design tool, BOM creation tool, and network documentation tools experience required
• Proficiency in reviewing CAD drawings and other design documentation required
• Routing and switching protocols and implementation experience required
• Practical WLAN and LAN deployment implementation experience required with Aruba, Ruckus, or Cisco
• Familiarity with network security standards and procedures
• Bachelor's degree is preferred
• Combination of relevant certifications and minimum 3+ years of relevant experience
• Two or more years of direct field work experience (configuration, deployment, troubleshooting, and support) in commercial WiFi or wired LAN networks preferred
• Cisco Certified Network Associate (CCNA)
• CWNP Certified Wireless Network Administrator
• Vendor-specific certifications from Aruba, Ruckus, Cisco Systems preferred
• Managed network experience in hospitality and multi-dwelling units (MDU) verticals preferred
• RGNets, Nomadix, or similar Gateway (Router and AAA/RADIUS) experience preferred
• Travel may be required to customer sites - Up to 20% travel

Qualifications

Must Haves

• 1+ years of Ekahau or similar tool surveying and remediation experience required
• Network design tool, BOM creation tool, and network documentation tools experience required
• Proficiency in reviewing CAD drawings and other design documentation required
• Routing and switching protocols and implementation experience required
• Practical WLAN and LAN deployment implementation experience required with Aruba, Ruckus, or Cisco
• Familiarity with network security standards and procedures

Nice to Haves

• Bachelor's degree is preferred
• combination of relevant certifications and minimum 3+ years of relevant experience
• Two or more years of direct field work experience (configuration, deployment, troubleshooting, and support) in commercial WiFi or wired LAN networks preferred
• Cisco Certified Network Associate (CCNA)
• CWNP Certified Wireless Network Administrator
• Vendor-specific certifications from Aruba, Ruckus, Cisco Systems preferred
• Managed network experience in hospitality and multi-dwelling units (MDU) verticals preferred
• RGNets, Nomadix, or similar Gateway (Router and AAA/RADIUS) experience preferred
• Travel may be required to customer sites - Up to 20% travel

Benefits

• 401(k) plan (5% match)
• Medical/Dental/Vision
• 9 Paid Holidays
• Paid Time Off
• Paid Parental Leave
• Regular team-building events
• Company-paid term life insurance
• Voluntary insurances (STD, LTD, Life, Pet, Legal and more!)
• Annual paid Volunteer Service Hours