Clinical Research Patient Recruiter

Summary

Alcanza Clinical Research is a growing multi-site, multi-phase clinical research company conducting studies across multiple therapeutic areas. The Clinical Research Patient Recruiter plans and implements recruitment programs, screens and evaluates potential participants, schedules appointments, and maintains accurate patient and study information to support enrollment goals.

Responsibilities

• Ability to phone screen patients or caregivers in caring and empathetic manner
• Document patient information correctly in the computer database
• Schedule/reschedule patient screen and prescreen appointments
• Manage incoming calls from patients interested in taking part in research studies
• Evaluate eligibility of potential subjects through methods such as screening interviews, reviews of medical records, or discussions with site clinic staff
• Learn and maintain knowledge regarding clinical research studies including inclusion and exclusion criteria for different studies
• Record contact status of patients and document information in the database
• Review, call and update sponsor patient portals as needed
• Perform all other duties that may be requested or assigned

Skills

• A high school diploma, or equivalent, and a minimum of 6 months experience in a medical environment, customer service, call center or a similar field is required
• Proficiency with computer applications such as email, electronic health records, and basic applications
• Ability to type proficiently (40+ wpm)
• Must possess strong organizational skills, attention to detail, and have basic math proficiency
• Well-developed written and verbal communication skills
• Well-developed listening skills and the ability to work well alone as well as in a team atmosphere
• Ability to handle multiple tasks and changes in workloads and priorities
• Ability to be professional, respectful of others, self-motivated, and exemplify a strong work ethic
• Must possess a high degree of honesty and dependability
• Ability to work under minimal supervision, identify problems and help find solutions
• Ability to handle highly sensitive patient health information in a confidential and professional manner, and in compliance with HIPAA guidelines
• MA, CNA, LPN/LVN, EMT or another medical license is highly preferred
• Experience with calendar management /scheduling and Clinical trial management system experience is strongly preferred
• Bi-lingual (English / Spanish) proficiency is highly preferred

Qualifications

Must Haves

• A high school diploma, or equivalent, and a minimum of 6 months experience in a medical environment, customer service, call center or a similar field is required
• Proficiency with computer applications such as email, electronic health records, and basic applications
• Ability to type proficiently (40+ wpm)
• Must possess strong organizational skills, attention to detail, and have basic math proficiency
• Well-developed written and verbal communication skills
• Well-developed listening skills and the ability to work well alone as well as in a team atmosphere
• Ability to handle multiple tasks and changes in workloads and priorities
• Ability to be professional, respectful of others, self-motivated, and exemplify a strong work ethic
• Must possess a high degree of honesty and dependability
• Ability to work under minimal supervision, identify problems and help find solutions
• Ability to handle highly sensitive patient health information in a confidential and professional manner, and in compliance with HIPAA guidelines

Nice to Haves

• MA, CNA, LPN/LVN, EMT or another medical license is highly preferred
• Experience with calendar management /scheduling and Clinical trial management system experience is strongly preferred
• Bi-lingual (English / Spanish) proficiency is highly preferred

Benefits

• Full-time employees regularly scheduled to work at least 30 hours per week are benefits-eligible, with coverage starting on the first day of the month following date of hire.
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• Health savings accounts
• Supplemental insurances
• A 401k plan with a safe harbor match