Quality & Reliability Manager

Summary

Aligned Data Centers is a company committed to bringing passion and customer focus to the business. They are seeking a Quality & Reliability Manager responsible for enforcing quality assurance policies, managing QA specialists, and ensuring equipment reliability in data center environments.

Responsibilities

• Enforce the project’s QA/QC Policy. Define exactly what a passing installation looks like (e.g., specific torque patterns, pipe cleanliness, or cable dressing standards)
• Manage and provide day-to-day direction for third-party (contract) Mechanical and Electrical QA Specialists, including tasking, prioritization, coverage planning, and calibration to the Built to Run standard. Review field reports for quality, consistency, and risk; ensure findings translate into clear corrective/preventive actions; and document performance feedback and escalation through the vendor (not direct employee supervision)
• Don’t just track individual issues—identify systemic patterns, quantify risk, and drive closure. When repeat failures occur (e.g., the same breaker fails across multiple rooms), you lead structured root-cause analysis and corrective/preventive actions (CAPA) to determine whether the driver is supplier defect, installation method, design interpretation, or environmental/operational factors
• Level 3 to Level 4 Gatekeeper. You independently validate readiness criteria and sign the “Readiness Memo” confirming a room/system is physically complete, clean, accessible/serviceable, and correctly documented. You align open items with Construction, Vendors, and Commissioning so Functional Testing does not begin until quality risk is understood and accepted
• You are responsible to ensure all equipment, and system ancillary equipment is accessible and serviceable. (i.e.) Strainers, Valves, filters, VRFs, Electrical panels
• Assist/Participate in BMS related issue resolution
• ADC spec QA/QC and CX for speculative builds, ADC Spec + Tenant Requirements, etc
• Negotiate standard pricing with vendors
• Develop a standardized reporting metric to keep internal stakeholders aware of major CX milestones and progress
• Annual review of policies and procedures for version control
• Organization and work flow of ADC runbook
• Multi team collaboration
• Other duties Assigned

Skills

• Minimum 3-6 years experience creating documents used in creating standards for building, testing, repairs, troubleshooting, and training for data centers or other critical environments
• Fluent in technical and common office software
• Strong oral and written communication skills
• Ability to prioritize and execute tasks in a fast-paced environment
• Exceptional analytical and conceptual thinking skills
• Ability to check all technical skills for consistency and accuracy
• Up to 20% travel required
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Ability to work flexible hours as needed (facility is secured 24/7)
• Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries or complaints from various levels of management and the public
• Requires a high level of commitment to customer service, whether co-workers or customers
• Ability to analyze and solve problems involving several options with limited information
• Requires good organizational skills, attention to detail and an openness to new ideas and procedures
• MSOffice 365 applications. i.e. Excel, Outlook, Word, and PowerPoint

Qualifications

Must Haves

• Minimum 3-6 years experience creating documents used in creating standards for building, testing, repairs, troubleshooting, and training for data centers or other critical environments
• Fluent in technical and common office software
• Strong oral and written communication skills
• Ability to prioritize and execute tasks in a fast-paced environment
• Exceptional analytical and conceptual thinking skills
• Ability to check all technical skills for consistency and accuracy
• Up to 20% travel required
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Ability to work flexible hours as needed (facility is secured 24/7)
• Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries or complaints from various levels of management and the public
• Requires a high level of commitment to customer service, whether co-workers or customers
• Ability to analyze and solve problems involving several options with limited information
• Requires good organizational skills, attention to detail and an openness to new ideas and procedures
• MSOffice 365 applications. i.e. Excel, Outlook, Word, and PowerPoint