Implementation Engineer

Summary

Alkami Technology is a digital sales and service platform provider for U.S. banks and credit unions. The Technical Implementation Engineer II supports the configuration, implementation, and technical delivery of digital banking products and third-party integrations, while troubleshooting issues, coordinating with stakeholders, and ensuring successful client outcomes.

Responsibilities

• Configure Alkami Digital Banking products and third-party integrations by applying implementation requirements, technical specifications, and client-specific customization needs
• Support implementation delivery by independently managing assigned technical tasks, coordinating timelines, and ensuring deliverables meet project quality standards
• Troubleshoot implementation and configuration issues by analyzing system behaviors, reviewing logs and technical documentation, and resolving technical discrepancies within established processes
• Install, configure, and customize platform functionality by applying standard implementation methodologies and validating expected system performance
• Collaborate with project managers and client stakeholders by communicating technical progress, identifying implementation risks, and supporting issue resolution activities
• Perform testing and validation activities by executing implementation test plans, documenting results, and confirming platform configurations meet client and operational requirements
• Support third-party vendor integrations by coordinating technical requirements, validating connectivity, and troubleshooting interface-related issues during implementation activities
• Maintain implementation documentation by creating and updating configuration records, technical procedures, issue tracking details, and project-related artifacts
• Analyze client implementation requirements by reviewing technical specifications, identifying dependencies, and recommending appropriate configuration approaches
• Provide technical support during implementation and post-go-live activities by responding to client questions, resolving technical issues, and supporting platform stabilization efforts
• Coordinate cross-functional implementation activities by partnering with internal teams including product, support, engineering, and customer-facing stakeholders
• Apply implementation best practices by following operational procedures, security standards, and quality controls throughout project execution
• Identify opportunities for process improvement by documenting recurring implementation challenges and recommending workflow or documentation enhancements
• Support knowledge-sharing initiatives by contributing technical insights, updating team resources, and assisting with onboarding or mentoring less experienced team members
• Manage multiple implementation priorities by balancing project timelines, technical troubleshooting, and stakeholder communication across concurrent engagements

Skills

• 1–3 years of experience supporting software implementations, technical consulting, systems configuration, or client onboarding activities within SaaS, fintech, banking technology, or related technical environments
• Bachelor's degree in Information Systems, Computer Science, Information Technology, Business Technology, or a related field
• Experience configuring software platforms or supporting technical implementation projects
• Knowledge of troubleshooting methodologies and technical issue resolution practices
• Experience with relational databases (Postgres, MSSQL, Oracle, MySQL)
• Ability to analyze implementation requirements and apply configuration solutions
• Strong written and verbal communication skills with technical and non-technical stakeholders
• Experience managing multiple priorities and implementation timelines
• Ability to work independently within established implementation processes
• Strong analytical and problem-solving skills
• Experience documenting technical procedures, configurations, and implementation activities
• Candidates must be eligible to work in the US for full-time employment
• Experience supporting digital banking, fintech, or financial services technology platforms
• Familiarity with APIs, system integrations, or data exchange processes
• Proficiency with software development or scripting (C#, Java, Python, JavaScript)
• Experience working with project management, ticketing, or documentation platforms
• Exposure to SaaS implementation methodologies or customer onboarding processes
• Experience supporting client-facing technical projects in a cross-functional environment

Qualifications

Must Haves

• 1–3 years of experience supporting software implementations, technical consulting, systems configuration, or client onboarding activities within SaaS, fintech, banking technology, or related technical environments
• Bachelor's degree in Information Systems, Computer Science, Information Technology, Business Technology, or a related field
• Experience configuring software platforms or supporting technical implementation projects
• Knowledge of troubleshooting methodologies and technical issue resolution practices
• Experience with relational databases (Postgres, MSSQL, Oracle, MySQL)
• Ability to analyze implementation requirements and apply configuration solutions
• Strong written and verbal communication skills with technical and non-technical stakeholders
• Experience managing multiple priorities and implementation timelines
• Ability to work independently within established implementation processes
• Strong analytical and problem-solving skills
• Experience documenting technical procedures, configurations, and implementation activities
• Candidates must be eligible to work in the US for full-time employment

Nice to Haves

• Experience supporting digital banking, fintech, or financial services technology platforms
• Familiarity with APIs, system integrations, or data exchange processes
• Proficiency with software development or scripting (C#, Java, Python, JavaScript)
• Experience working with project management, ticketing, or documentation platforms
• Exposure to SaaS implementation methodologies or customer onboarding processes
• Experience supporting client-facing technical projects in a cross-functional environment

Benefits

• Remote-first environment
• Unlimited paid time off
• 401(k) with employer match