Network Operations Center Engineer SR (NOC)

Summary

All Native Group, a network of small businesses supporting U.S. Government missions, is seeking a Network Operations Center Engineer (NOC). The NOC Engineer will ensure the smooth functioning of the network, monitor system performance, and handle incoming tickets for voice, data, and Wi-Fi services.

Responsibilities

• Monitor the performance and capability of computer systems using diversified tools
• Act as the focal point for all incoming tickets for voice, data and Wi-Fi and triage the tickets as best as possible before assigning to the appropriate group if needed
• Implement call blocks when required in Telewall, EC500 in the new system, or SBC block
• Activate ports and validate port security on the OpenNet or ClassNet side
• Monitor third party portals (Avaya and AT&T)
• Monitor voice (EMI), Opennet, and ClassNet networks through the monitoring tools (Neuralstar, LiveNX, etc) and create tickets and assign to groups as needed
• Watch ticket queues to meet SLA requirements set and enforced by the ticketing system
• Determine the malfunctioning of hardware, software, and environmental alerts
• The NOC Engineer will work triage or troubleshoot the issues, within their defined areas
• Program phones as needed (system programmers) for all DoS work
• Create trouble tickets with the carriers for circuit issues
• Escalate outage information to ITOC front office and TWD government as needed
• In response to incidents, the NOC engineer should carefully track and document all defects and resolutions in detail
• May be requested and required to participate in Proposal Support functions due to expertise

Skills

• A minimum of one (1) year relevant experience is required for this position
• CompTIA A+
• CompTIA Network+
• CCNA (Cisco Certified Network Associate)
• Must be a U.S. citizen
• Must possess or be able to obtain/maintain a SECRET security clearance
• Must be willing and able to learn and retain information
• Must be able to work independently and in team environments
• Good oral and written communication skills

Qualifications

Must Haves

• A minimum of one (1) year relevant experience is required for this position
• CompTIA A+
• CompTIA Network+
• CCNA (Cisco Certified Network Associate)
• Must be a U.S. citizen
• Must possess or be able to obtain/maintain a SECRET security clearance
• Must be willing and able to learn and retain information
• Must be able to work independently and in team environments
• Good oral and written communication skills