DCO Tech, Compute Services

Summary

Amazon Web Services (AWS) is a leader in cloud computing, providing innovative technology solutions globally. The Data Center Technician role is crucial for maintaining AWS's data center operations, involving hardware diagnostics, network troubleshooting, and ensuring service availability. This position requires collaboration with various teams to uphold high standards for safety and security in the cloud infrastructure.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to interview, train and onboard new team members

Skills

• Experience in computer networking
• Experience with computer hardware troubleshooting and repair
• Can lift and rack equipment up to 40 pounds
• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs
• Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience managing work and priorities through a ticketing system
• Experience with cabling infrastructure best practices and methodologies
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)

Qualifications

Must Haves

• Experience in computer networking
• Experience with computer hardware troubleshooting and repair
• Can lift and rack equipment up to 40 pounds
• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs

Nice to Haves

• Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience managing work and priorities through a ticketing system
• Experience with cabling infrastructure best practices and methodologies
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)

Benefits

• Lump sum stipend will be provided to eligible candidates who relocate for this position.
• Sign-on payments
• Restricted stock units (RSUs)
• Comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• Paid time off
• Parental leave
• Https://amazon.jobs/en/benefits