Quality Improvement Business and Technology Development Manager

Summary

The American Heart Association is seeking a Quality Improvement Business and Technology Development Manager to support its National Center office and funded quality improvement initiatives. The role manages implementation from organization recruitment and onboarding through EHR-connected registry technology integration and ongoing account relationship management, helping healthcare organizations improve quality of care and patient outcomes.

Responsibilities

• Recruit, onboard, and engage hospitals, health systems, health networks, and outpatient organizations in funded quality improvement initiatives and registry programs
• Serve as the primary point of contact for participating in organizations, building strong relationships and supporting successful implementation, engagement, and long-term participation
• Collaborate across implementation, technology, analytics, quality improvement, and market teams to ensure successful program delivery, compliance, and growth
• Coordinate the implementation of EHR-connected registry technologies by partnering with healthcare system stakeholders, technology vendors, and internal teams
• Identify opportunities to improve operational processes, streamline workflows, and develop scalable approaches that enhance program effectiveness across multiple initiatives
• Monitor participant progress and program performance, proactively addressing barriers and identifying opportunities to improve engagement, utilization, satisfaction, and outcomes

Skills

• • Bachelor's Degree or equivalent experience
• • 3 years of relevant experience
• • Experience with sales development or fund-raising in the American Heart Association or related non-profit
• • Experience with account management and sales success
• • Experience in onboarding organizations to technologies or other technical experience related to interoperability or healthcare data
• • Experience building and managing relationships with external alliances or partners
• • Experience identifying and building relationships with key volunteers in hospital or clinical settings
• • Ability to interact and engage with C-Suite and/or technical leaderships, ideally in hospital or outpatient clinic settings
• • Ability to implement effective business-to-business marketing/sales plans
• • Ability to work independently and effectively manage multiple projects in a fast-paced environment
• • Excellent negotiation skills
• • Excellent written and oral communications
• • Ability to travel up to 20% local and overnight stay
• • Experience managing complex healthcare programs, implementation projects, or quality improvement initiatives
• • Confidence in presenting to external audiences including clinical and technical c-suite leadership
• • Demonstrated ability to build relationships and influence stakeholders across healthcare systems
• • Experience working with healthcare technology platforms, registries, EHR integrations, or data-driven healthcare solutions
• • Strong project management, organizational, and operational planning skills
• • Ability to analyze information, identify trends, and develop practical solutions to improve performance and outcomes
• • Exceptional communication, facilitation, and stakeholder engagement skills
• • Strong emotional intelligence and relationship-building abilities
• • Ability to navigate ambiguity, adapt to changing priorities, and manage multiple initiatives simultaneously
• • Collaborative, solutions-oriented mindset with a focus on continuous improvement
• • Passion for improving healthcare quality, outcomes, and patient care

Qualifications

Must Haves

• • Bachelor's Degree or equivalent experience
• • 3 years of relevant experience
• • Experience with sales development or fund-raising in the American Heart Association or related non-profit
• • Experience with account management and sales success
• • Experience in onboarding organizations to technologies or other technical experience related to interoperability or healthcare data
• • Experience building and managing relationships with external alliances or partners
• • Experience identifying and building relationships with key volunteers in hospital or clinical settings
• • Ability to interact and engage with C-Suite and/or technical leaderships, ideally in hospital or outpatient clinic settings
• • Ability to implement effective business-to-business marketing/sales plans
• • Ability to work independently and effectively manage multiple projects in a fast-paced environment
• • Excellent negotiation skills
• • Excellent written and oral communications
• • Ability to travel up to 20% local and overnight stay

Nice to Haves

• • Experience managing complex healthcare programs, implementation projects, or quality improvement initiatives
• • Confidence in presenting to external audiences including clinical and technical c-suite leadership
• • Demonstrated ability to build relationships and influence stakeholders across healthcare systems
• • Experience working with healthcare technology platforms, registries, EHR integrations, or data-driven healthcare solutions
• • Strong project management, organizational, and operational planning skills
• • Ability to analyze information, identify trends, and develop practical solutions to improve performance and outcomes
• • Exceptional communication, facilitation, and stakeholder engagement skills
• • Strong emotional intelligence and relationship-building abilities
• • Ability to navigate ambiguity, adapt to changing priorities, and manage multiple initiatives simultaneously
• • Collaborative, solutions-oriented mindset with a focus on continuous improvement
• • Passion for improving healthcare quality, outcomes, and patient care

Benefits

• Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs; eligibility for an incentive program is based on the type of position.
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution.
• Employee assistance program, employee wellness program and telemedicine, and medical consultation.
• You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program.
• Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level.
• A total of 12 paid holidays off each year, which includes several days off at the end of the year.
• Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.