Process Consultant – PCS5524

Summary

AMG & Associates Inc. is seeking a Process Consultant on a full-time contract basis to evaluate business processes and improve operational efficiency, quality, productivity, and business performance. The role involves assessing workflows, developing process solutions, collaborating with cross-functional stakeholders, supporting implementation and change management, and monitoring improvement outcomes.

Responsibilities

• Analyze existing business processes, workflows, procedures, and operating models to identify inefficiencies and improvement opportunities
• Conduct process assessments, interviews, workshops, and stakeholder discussions to understand business requirements and operational challenges
• Document current-state and future-state processes using process maps, flowcharts, workflow diagrams, and other appropriate methodologies
• Identify process bottlenecks, redundancies, control gaps, unnecessary costs, and opportunities for automation
• Develop recommendations and improvement strategies aligned with organizational objectives and business priorities
• Collaborate with business leaders, operational teams, technology groups, and subject-matter experts to design effective process solutions
• Develop and maintain standard operating procedures, process documentation, guidelines, and workflow specifications
• Support business process redesign, optimization, standardization, and transformation initiatives
• Evaluate the impact of proposed process changes on people, systems, controls, costs, and operational performance
• Establish process performance metrics, key performance indicators, and reporting mechanisms to measure improvement
• Analyze operational data and performance trends to identify root causes and support evidence-based recommendations
• Facilitate process improvement workshops, working sessions, stakeholder meetings, and requirements-gathering activities
• Support change management activities associated with new processes, systems, policies, and operating procedures
• Assist with the implementation and adoption of approved process improvements
• Monitor process performance after implementation and recommend additional improvements when necessary
• Identify opportunities to leverage technology, workflow automation, and digital tools to improve operational efficiency
• Ensure redesigned processes align with applicable policies, internal controls, regulatory requirements, and organizational standards
• Prepare presentations, reports, business cases, process assessments, and executive-level recommendations
• Manage multiple consulting assignments and improvement initiatives while maintaining project schedules and deliverable quality
• Stay informed about process improvement methodologies, business transformation practices, automation technologies, and industry trends

Skills

• 3+ years of experience in process consulting, business analysis, operations, process improvement, management consulting, or a related discipline
• Strong understanding of business process analysis, workflow design, process optimization, and operational improvement
• Experience developing process maps, workflow diagrams, standard operating procedures, and process documentation
• Strong analytical and problem-solving skills with the ability to identify root causes and develop practical solutions
• Experience gathering business requirements and translating them into actionable process recommendations
• Excellent written and verbal communication skills
• Strong stakeholder management and facilitation abilities
• Ability to work effectively with cross-functional teams and stakeholders at different organizational levels
• Strong organizational and project-management skills with the ability to manage multiple priorities and deadlines
• Proficiency with Microsoft Office applications, particularly Excel, PowerPoint, Word, and Visio or comparable process-mapping tools
• Bachelor's degree in Business Administration, Management, Operations, Industrial Engineering, Information Systems, or a related field preferred
• Familiarity with process improvement methodologies such as Lean, Six Sigma, Kaizen, BPM, or continuous improvement is a plus
• Experience with workflow automation, ERP systems, CRM platforms, business intelligence tools, or process-management software is an advantage
• Relevant certifications such as Lean Six Sigma, Business Process Management, CBAP, PMP, or comparable credentials are preferred

Qualifications

Must Haves

• 3+ years of experience in process consulting, business analysis, operations, process improvement, management consulting, or a related discipline
• Strong understanding of business process analysis, workflow design, process optimization, and operational improvement
• Experience developing process maps, workflow diagrams, standard operating procedures, and process documentation
• Strong analytical and problem-solving skills with the ability to identify root causes and develop practical solutions
• Experience gathering business requirements and translating them into actionable process recommendations
• Excellent written and verbal communication skills
• Strong stakeholder management and facilitation abilities
• Ability to work effectively with cross-functional teams and stakeholders at different organizational levels
• Strong organizational and project-management skills with the ability to manage multiple priorities and deadlines
• Proficiency with Microsoft Office applications, particularly Excel, PowerPoint, Word, and Visio or comparable process-mapping tools
• Bachelor's degree in Business Administration, Management, Operations, Industrial Engineering, Information Systems, or a related field preferred
• Familiarity with process improvement methodologies such as Lean, Six Sigma, Kaizen, BPM, or continuous improvement is a plus
• Experience with workflow automation, ERP systems, CRM platforms, business intelligence tools, or process-management software is an advantage

Nice to Haves

• Relevant certifications such as Lean Six Sigma, Business Process Management, CBAP, PMP, or comparable credentials are preferred

Benefits

• Remote or hybrid, depending on organizational and project requirements.
• Opportunities for process improvement training, professional development, industry workshops, certification support, and continued learning.
• Opportunity to work with cross-functional teams and contribute to business transformation, operational improvement, and organizational efficiency initiatives.
• Potential to lead larger process improvement initiatives, support enterprise transformation programs, and progress toward senior consulting, business transformation, or process leadership responsibilities.