Premium Audit Dispute Analyst

Summary

AmTrust Insurance is seeking a Premium Audit Dispute Analyst to support its Premium Audit Team. The role independently reviews, analyzes, investigates, and resolves moderate to complex disputes involving Workers’ Compensation and General Liability policies while ensuring accurate, compliant premium determinations. The analyst collaborates with underwriting, audit, billing, and external stakeholders and contributes to process and system improvements.

Responsibilities

• Exercise independent judgment in evaluating complex audit reports, financial records, and classification methodologies to ensure accurate premium determination
• Interpret policy language, classification standards, and regulatory frameworks (NCCI, PAAS, state-specific rules) to validate audit outcomes
• Identify and diagnose errors, discrepancies, or systemic issues, recommending action items or process adjustments as needed
• Lead the end-to-end investigation of moderate to high-complexity audit disputes submitted by insureds, brokers, and internal partners
• Apply advanced analytical reasoning and established dispute resolution protocols to determine equitable and compliant outcomes
• Communicate findings, rationale, and decisions with a high degree of clarity, professionalism, and subject-matter authority
• Document resolution decisions comprehensively, ensuring accuracy, auditability, and alignment with internal standards
• Ensure dispute handling and audit validations adhere to all regulatory, classification, and internal compliance requirements
• Maintain organized and defensible documentation supporting dispute conclusions and audit determinations
• Escalate issues outside defined thresholds while providing informed recommendations to guide leadership decisions
• Serve as a subject-matter resource for underwriting, billing, audit operations, and other stakeholders on audit and classification matters
• Participate in calibration, quality review, and case-roundtable discussions to promote consistent interpretation of rules and procedures
• Support vendor governance by identifying emerging patterns, recurring dispute themes, and opportunities for corrective action
• Evaluate dispute handling workflows, system utilization, and documentation practices to recommend efficiency and quality enhancements
• Contribute to the development and maintenance of procedures, job aids, and reference materials used across Premium Audit
• Maintain current expertise in manual rules, audit methodologies, and foundational underwriting concepts influencing premium accuracy
• Perform additional duties as assigned to support departmental goals and strategic initiatives

Skills

• Minimum of 3 years of experience in premium audit, audit review, billing support, or other related insurance operations
• Bachelor's degree in Accounting, Finance, Business or other related fields (or equivalent work experience)
• Strong written and verbal communication skills with the ability to explain findings clearly
• Proficiency in Microsoft Office Suite; with intermediate Excel skills required
• Strong analytical and problem-solving skills with strong attention to detail
• Ability to manage multiple tasks simultaneously and work efficiently in a fast-paced, team-oriented environment
• Progress toward or interest in the Associates in Premium Audit (APA) designation
• Familiarity with Workers' Compensation and General Liability audit processes

Qualifications

Must Haves

• Minimum of 3 years of experience in premium audit, audit review, billing support, or other related insurance operations
• Bachelor's degree in Accounting, Finance, Business or other related fields (or equivalent work experience)
• Strong written and verbal communication skills with the ability to explain findings clearly
• Proficiency in Microsoft Office Suite; with intermediate Excel skills required
• Strong analytical and problem-solving skills with strong attention to detail
• Ability to manage multiple tasks simultaneously and work efficiently in a fast-paced, team-oriented environment

Nice to Haves

• Progress toward or interest in the Associates in Premium Audit (APA) designation
• Familiarity with Workers' Compensation and General Liability audit processes

Benefits

• This role may require a hybrid work schedule in any of our US AmTrust offices.
• Medical & Dental Plans
• Life Insurance, including eligible spouses & children
• Health Care Flexible Spending
• Dependent Care
• 401k Savings Plans
• Paid Time Off