Strategic Consultant, AI & Operations Transformation

Summary

AmTrust Financial Services is expanding its internal strategic consulting capabilities to advance enterprise strategic projects, AI, automation, and operations transformation priorities. The Strategic Consultant will define future-state operating models, evaluate and prioritize AI and automation initiatives, redesign workflows, establish measurement frameworks, and support execution through deployment and value realization.

Responsibilities

• Partner with business and functional leaders to define clear future-state North Stars for priority operational workflows, capabilities, and AI-enabled transformation opportunities
• Translate strategic objectives into future-state process designs, operating model implications, capability requirements, value drivers, and measurable outcomes
• Establish clear design principles for AI and automation initiatives, including where work should be automated, augmented, simplified, eliminated, or redesigned
• Ensure initiative-level recommendations are aligned with enterprise priorities, operational realities, customer outcomes, risk considerations, and long-term scalability
• Develop executive-ready materials that articulate the current-state challenge, future-state North Star, transformation path, expected benefits, key decisions, and tradeoffs
• Assess AI and automation initiatives against defined North Stars to determine strategic alignment, completeness, sequencing, scalability, and expected business impact
• Identify gaps between current initiatives and the desired future-state operating model, including missing capabilities, process dependencies, adoption risks, technology constraints, and measurement gaps
• Prioritize AI initiatives based on strategic fit, value potential, feasibility, readiness, risk, and contribution to the North Star
• Develop recommendations on whether initiatives should proceed, pause, pivot, scale, consolidate, or be redesigned
• Support portfolio-level governance by maintaining a clear view of how individual AI initiatives contribute to broader transformation objectives and measurable business outcomes
• Evaluate Operations and business-led initiatives to determine whether objectives, scope, deployment plans, owners, dependencies, risks, adoption plans, and success measures are clearly defined
• Partner with business sponsors to clarify problem statements, desired outcomes, operating model impacts, workflow changes, change-management needs, and implementation milestones
• Identify gaps in deployment readiness and recommend practical actions to improve execution confidence
• Support the creation of initiative charters, roadmaps, governance routines, milestone plans, stakeholder communication materials, and executive updates
• Help ensure initiatives have clear handoffs across business owners, Product Owners, IT delivery teams, analytics teams, and operational leaders
• Lead current-state workflow assessments to identify inefficiencies, manual work, rework, variation, control gaps, bottlenecks, and opportunities for AI-enabled or automation-enabled redesign
• Redesign business processes with a clear understanding of how automation, AI, data, workflow tools, and human decision points should interact in the future state
• Distinguish between processes that should be automated as-is and processes that require redesign before automation
• Develop future-state process flows, business rules, exception paths, control considerations, role impacts, and operational handoff requirements
• Partner with Product, IT, Data, and operational stakeholders to translate redesigned workflows into business requirements, product requirements, and technical requirements for delivery teams
• Develop measurement frameworks to quantify the business impact of AI, automation, and transformation initiatives
• Define KPIs, baseline metrics, target outcomes, benefit assumptions, value drivers, and tracking mechanisms in partnership with business and analytics teams
• Support financial and operational impact sizing, including productivity, cycle time, quality, service, leakage reduction, control improvement, cost reduction, and customer experience measures
• Create executive-ready reporting that clearly communicates progress, risks, outcomes, and decision needs
• Monitor post-deployment performance and help determine whether initiatives are delivering intended value relative to the North Star
• Support execution across the broader AI initiative portfolio by tracking multiple products, pilots, deployments, dependencies, and business outcomes
• Maintain visibility into initiative status, key decisions, risks, blockers, milestones, and value realization progress
• Facilitate working sessions with business and technical teams to drive alignment, issue resolution, and next-step accountability
• Build trusted partnerships with business leaders, operational managers, Product Owners, IT teams, developers, analytics teams, and executive stakeholders
• Communicate complex business, operational, and technical topics in a simple, structured, and executive-ready manner
• Proactively surface risks, tradeoffs, open questions, and recommended decisions
• Serve as a credible internal consultant who brings independent thinking while remaining practical, collaborative, and execution-oriented

Skills

• · 3-5 years' experience at a top-tier management consulting firm, Big 4 advisory practice, or specialized transformation consulting firm
• · Experience redesigning business processes in an automation, AI, digital transformation, or technology-enabled operating model context
• · Demonstrated ability to use structured problem-solving to frame ambiguous business problems, conduct current-state assessments, identify root causes, and develop actionable recommendations
• · Experience assessing workflows, identifying improvement opportunities, and translating process redesign into practical implementation requirements
• · Experience developing future-state operating models, capability maps, initiative roadmaps, transformation plans, or strategic recommendations
• · Experience defining KPIs, baselines, success measures, value drivers, or benefits-realization frameworks
• · Experience working with senior stakeholders and cross-functional teams across business, operations, product, technology, data, or analytics
• · Strong analytical skills, including the ability to synthesize data, identify patterns, quantify impact, and communicate insights
• · Strong executive communication skills, including presentation development, written synthesis, senior-level storytelling, and clear articulation of tradeoffs and recommendations
• · Ability to manage multiple initiatives simultaneously in a fast-paced, matrixed environment
• · Structured problem-solving and hypothesis-driven analysis
• · Ability to create clarity in ambiguous, fast-moving environments
• · Strong process redesign capability, particularly in automation-enabled or AI-enabled contexts
• · Ability to define future-state North Stars and translate them into practical execution roadmaps
• · Ability to benchmark initiatives against strategic objectives, target-state workflows, and measurable business outcomes
• · Strong business and technology translation skills
• · Executive-ready communication and presentation development
• · Analytical rigor and comfort with operational, financial, and performance data
• · Strong stakeholder management and cross-functional influence
• · Practical execution orientation with focus on deployment, adoption, and measurable value realization
• · High degree of adaptability, ownership, judgment, and follow-through

Qualifications

Must Haves

• · 3-5 years' experience at a top-tier management consulting firm, Big 4 advisory practice, or specialized transformation consulting firm
• · Experience redesigning business processes in an automation, AI, digital transformation, or technology-enabled operating model context
• · Demonstrated ability to use structured problem-solving to frame ambiguous business problems, conduct current-state assessments, identify root causes, and develop actionable recommendations
• · Experience assessing workflows, identifying improvement opportunities, and translating process redesign into practical implementation requirements
• · Experience developing future-state operating models, capability maps, initiative roadmaps, transformation plans, or strategic recommendations
• · Experience defining KPIs, baselines, success measures, value drivers, or benefits-realization frameworks
• · Experience working with senior stakeholders and cross-functional teams across business, operations, product, technology, data, or analytics
• · Strong analytical skills, including the ability to synthesize data, identify patterns, quantify impact, and communicate insights
• · Strong executive communication skills, including presentation development, written synthesis, senior-level storytelling, and clear articulation of tradeoffs and recommendations
• · Ability to manage multiple initiatives simultaneously in a fast-paced, matrixed environment
• · Structured problem-solving and hypothesis-driven analysis
• · Ability to create clarity in ambiguous, fast-moving environments
• · Strong process redesign capability, particularly in automation-enabled or AI-enabled contexts
• · Ability to define future-state North Stars and translate them into practical execution roadmaps
• · Ability to benchmark initiatives against strategic objectives, target-state workflows, and measurable business outcomes
• · Strong business and technology translation skills
• · Executive-ready communication and presentation development
• · Analytical rigor and comfort with operational, financial, and performance data
• · Strong stakeholder management and cross-functional influence
• · Practical execution orientation with focus on deployment, adoption, and measurable value realization
• · High degree of adaptability, ownership, judgment, and follow-through

Benefits

• Hybrid work arrangement: 4 days in the office and 1 day work from home.
• Medical & Dental Plans
• Life Insurance, including eligible spouses & children
• Health Care Flexible Spending
• Dependent Care
• 401k Savings Plans
• Paid Time Off
• Excellent career advancement opportunities