Healthcare Insurance Account Manager

Summary

Aon is an insurance and risk management company seeking a Healthcare Insurance Account Manager. The role manages medical malpractice and healthcare liability insurance programs, serves as the primary client contact, and coordinates policy administration, provider rosters, regulatory compliance, and Patient Compensation Fund activities.

Responsibilities

• Serve as the primary point of contact for assigned healthcare clients
• Build and maintain strong relationships with healthcare administrators, risk managers, physician leaders, and executive stakeholders
• Respond to client inquiries regarding coverage, endorsements, enrollment requirements, and policy interpretation
• Conduct regular client meetings and participate in renewal strategy discussions
• Manage the issuance, renewal, and maintenance of medical professional liability insurance policies
• Review applications, policy documents, endorsements, and binders for accuracy
• Coordinate policy issuance and delivery with underwriting and operations teams
• Assist clients with coverage changes and policy modifications throughout the policy term
• Maintain accurate records of enrolled healthcare providers and entities
• Process provider additions, terminations, demographic updates, and coverage changes
• Validate licensure information and eligibility requirements
• Coordinate provider roster reporting and renewal submissions
• Manage enrollment and renewal activities for applicable state Patient Compensation Funds
• Ensure compliance with state filing requirements and deadlines
• Calculate and reconcile surcharge payments
• Coordinate enrollment submissions with regulatory agencies and clients
• Monitor legislative and regulatory developments impacting PCF participation
• Issue certificates of insurance (COIs), evidence of coverage documents, and related materials
• Monitor client requests and ensure timely delivery
• Maintain certificate compliance and documentation records
• Assist with premium billing inquiries and payment tracking
• Coordinate surcharge and regulatory fee payments associated with applicable state funds
• Maintain working knowledge of healthcare liability regulations and state-specific professional liability requirements
• Ensure all enrollments, filings, and documentation comply with applicable laws and regulations
• Monitor provider licensure and credentialing requirements impacting coverage eligibility
• Support internal audit and compliance review activities

Skills

• Must have an active Property & Casualty Producer license
• 3+ years of insurance account management/producer experience
• Keen understanding of insurance terminology, policy structures, and underwriting processes
• Proficiency in Microsoft Office Suite, particularly Excel, Outlook, Word, and Teams
• Excellent organizational, communication, and client service skills
• Experience with healthcare providers, hospitals, health systems, physician groups, or captive insurance programs
• Knowledge of Patient Compensation Fund administration and state malpractice compliance requirements
• Experience working with agency management systems and policy administration platforms

Qualifications

Must Haves

• Must have an active Property & Casualty Producer license
• 3+ years of insurance account management/producer experience
• Keen understanding of insurance terminology, policy structures, and underwriting processes
• Proficiency in Microsoft Office Suite, particularly Excel, Outlook, Word, and Teams
• Excellent organizational, communication, and client service skills

Nice to Haves

• Experience with healthcare providers, hospitals, health systems, physician groups, or captive insurance programs
• Knowledge of Patient Compensation Fund administration and state malpractice compliance requirements
• Experience working with agency management systems and policy administration platforms

Benefits

• This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary.
• A 401(k) savings plan with employer contributions
• An employee stock purchase plan
• Consideration for long-term incentive awards at Aon’s discretion
• Medical, dental and vision insurance
• Various types of leaves of absence
• Paid time off, including 12 paid holidays throughout the calendar year
• 15 days of paid vacation per year
• Paid sick leave as provided under state and local paid sick leave laws
• Short-term disability and optional long-term disability
• Health savings account
• Health care and dependent care reimbursement accounts
• Employee and dependent life insurance and supplemental life and AD&D insurance
• Optional personal insurance policies
• Adoption assistance
• Tuition assistance
• Commuter benefits
• An employee assistance program that includes free counseling sessions
• All colleagues enjoy two “Global Wellbeing Days” each year
• We offer a variety of working style solutions for our colleagues as well.
• Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential.