Web Developer

Summary

Aptive partners with federal agencies to improve performance, streamline operations, and enhance service delivery. They are seeking a remote Web Developer to design, develop, and maintain a ServiceNow-based portal for the NSF Tech Accelerators initiative, with a focus on accessible, mobile-responsive UX and collaboration with design, content, and stakeholder teams.

Responsibilities

• Design, build, and maintain ServiceNow Service Portal pages and widgets for multiple user types and roles, using Service Portal Designer, Page Editor, Widget Editor, and portal theming
• Conduct comprehensive portal UX assessments and develop management plans, documentation, and design artifacts to guide site and portal development and continuous improvement
• Implement and verify Section 508 and WCAG 2.2 accessibility on all new and updated pages and widgets
• Apply the NSF Tech Accelerators brand and style guide, and coordinate with content owners so published material meets applicable copyright and release requirements
• Collaborate with the NSF TIP program team and the stakeholder engagement/communications staff to translate engagement plans, personas, and editorial calendars into portal features and page content

Skills

• Please include your portfolio website with links showcasing your best web design and development projects
• * Bachelor's degree in Computer Science, Information Technology, Web Development, or a related field, and 4 years of relevant web development experience; or
• * 7 years of relevant web development experience in lieu of a degree
• * Hands-on ServiceNow Service Portal development, including widgets (HTML template, client script, CSS/SCSS), page layout in Service Portal Designer, and portal theming (SCSS, Bootstrap 3)
• * Strong responsive front-end development with HTML, CSS/SCSS, JavaScript, and Bootstrap 3
• * Demonstrated experience in UI / navigation UX design, including information architecture, menus, and user flows
• * Practical experience implementing Section 508 and WCAG 2.2, including keyboard access, ARIA, and focus management
• * Ability to obtain and maintain any required federal suitability/background investigation and system access credentials for this role
• * Must be authorized to work in the United States; this position does not offer visa sponsorship
• * Remote position – candidates may work from anywhere within the United States, with availability for virtual coordination with the program team during core business hours
• * Familiarity with AngularJS is a plus
• * Prior experience working with federal agencies or government digital platforms is a plus
• * ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Application Developer (CAD) certification
• * Experience with the ServiceNow Now Experience UI Builder and modern ServiceNow UX frameworks, beyond classic ServicePortal development
• * Experience supporting stakeholder engagement or outreach-focused digital platforms, such as portals serving external researchers, applicants, or grant/funding program stakeholders
• * Familiarity with SEO best practices, web analytics tools, and usability/performance testing
• * Experience implementing brand, style guides, and design systems
• * Proficiency with data and reporting tools such as SQL, Power BI, or ServiceNow Performance Analytics to support data-informed web and portal decisions
• * Familiarity with Microsoft Power Platform tools (Power Automate, PowerApps) or similar low-code tools for workflow automation

Qualifications

Must Haves

• Please include your portfolio website with links showcasing your best web design and development projects
• * Bachelor's degree in Computer Science, Information Technology, Web Development, or a related field, and 4 years of relevant web development experience; or
• * 7 years of relevant web development experience in lieu of a degree
• * Hands-on ServiceNow Service Portal development, including widgets (HTML template, client script, CSS/SCSS), page layout in Service Portal Designer, and portal theming (SCSS, Bootstrap 3)
• * Strong responsive front-end development with HTML, CSS/SCSS, JavaScript, and Bootstrap 3
• * Demonstrated experience in UI / navigation UX design, including information architecture, menus, and user flows
• * Practical experience implementing Section 508 and WCAG 2.2, including keyboard access, ARIA, and focus management
• * Ability to obtain and maintain any required federal suitability/background investigation and system access credentials for this role
• * Must be authorized to work in the United States; this position does not offer visa sponsorship
• * Remote position – candidates may work from anywhere within the United States, with availability for virtual coordination with the program team during core business hours

Nice to Haves

• * Familiarity with AngularJS is a plus
• * Prior experience working with federal agencies or government digital platforms is a plus
• * ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Application Developer (CAD) certification
• * Experience with the ServiceNow Now Experience UI Builder and modern ServiceNow UX frameworks, beyond classic ServicePortal development
• * Experience supporting stakeholder engagement or outreach-focused digital platforms, such as portals serving external researchers, applicants, or grant/funding program stakeholders
• * Familiarity with SEO best practices, web analytics tools, and usability/performance testing
• * Experience implementing brand, style guides, and design systems
• * Proficiency with data and reporting tools such as SQL, Power BI, or ServiceNow Performance Analytics to support data-informed web and portal decisions
• * Familiarity with Microsoft Power Platform tools (Power Automate, PowerApps) or similar low-code tools for workflow automation

Benefits

• This is a remote position.
• Remote position – candidates may work from anywhere within the United States, with availability for virtual coordination with the program team during core business hours.