Customer Success Manager

Summary

Arvist provides a real-time quality control and compliance platform for warehouses and logistics operators. The Customer Success Manager will own client relationships from deployment through renewal, drive adoption, deliver measurable operational outcomes, manage retention and expansion, and communicate customer feedback to internal teams.

Responsibilities

• Own the client experience from signed contract through go-live, making sure every deployment lands cleanly and users are up and running quickly
• Work directly with warehouse supervisors and floor staff to drive adoption and make sure Arvist is being used the way it was designed to be
• Coordinate with our technical team to resolve configuration issues, integration questions, and anything that slows a client down post-deployment
• Serve as the primary point of contact for your assigned accounts, building relationships across multiple levels of each client organization
• Lead regular business reviews, presenting ROI data, usage trends, and roadmap updates to operations and leadership stakeholders
• Identify and get ahead of churn risk before it becomes a problem -- through usage data, relationship signals, and proactive outreach
• Own renewals for your accounts in partnership with the sales team
• Identify expansion opportunities within existing accounts: additional sites, new use cases, and deeper integrations with client workflows
• Work with the sales team to support expansion conversations with the right context and client proof points
• Capture and communicate client feedback to product and engineering to inform the roadmap
• Track and report on key metrics for each account: claims reduction, error rates, inspection volume, and labor impact
• Help clients build internal reporting and workflows that make Arvist's value visible to their leadership
• Develop case studies, success stories, and reference relationships that support Arvist's commercial growth

Skills

• Direct experience working in or closely with warehouse, 3PL, or logistics operations -- you understand how these environments work, who makes decisions, and what actually matters on the floor
• 2 to 5 years in a customer success, account management, or implementation role at a B2B SaaS company, ideally one selling into operations-heavy environments
• A track record of owning client outcomes, not just client relationships -- you can point to retention numbers, expansion deals, or measurable ROI you drove
• Comfort navigating multi-stakeholder accounts: you can work with a floor supervisor one day and present to a VP of Operations the next
• Strong written and verbal communication -- you can translate technical product capabilities into operational language that resonates with clients who did not buy software, they bought a solution to a problem
• Enough technical fluency to understand integrations, troubleshoot basic configuration issues, and speak credibly with IT and operations contacts without needing engineering on every call
• Self-directed work style -- you manage your own accounts, your own calendar, and your own follow-through
• Experience with WMS platforms (Manhattan, Blue Yonder, HighJump, or similar)
• Prior work at an early-stage company where you helped build the CS playbook, not just follow one
• Familiarity with claims management processes, compliance documentation, or quality audits in a logistics context
• Experience with computer vision, AI, or IoT products deployed in physical environments
• Logistics background preferred
• Based in Chicago and/or near a major airport and willing to travel to client sites regularly
• We strongly prefer candidates who are in Chicago or willing to travel there regularly

Qualifications

Must Haves

• Direct experience working in or closely with warehouse, 3PL, or logistics operations -- you understand how these environments work, who makes decisions, and what actually matters on the floor
• 2 to 5 years in a customer success, account management, or implementation role at a B2B SaaS company, ideally one selling into operations-heavy environments
• A track record of owning client outcomes, not just client relationships -- you can point to retention numbers, expansion deals, or measurable ROI you drove
• Comfort navigating multi-stakeholder accounts: you can work with a floor supervisor one day and present to a VP of Operations the next
• Strong written and verbal communication -- you can translate technical product capabilities into operational language that resonates with clients who did not buy software, they bought a solution to a problem
• Enough technical fluency to understand integrations, troubleshoot basic configuration issues, and speak credibly with IT and operations contacts without needing engineering on every call
• Self-directed work style -- you manage your own accounts, your own calendar, and your own follow-through
• Experience with WMS platforms (Manhattan, Blue Yonder, HighJump, or similar)
• Prior work at an early-stage company where you helped build the CS playbook, not just follow one
• Familiarity with claims management processes, compliance documentation, or quality audits in a logistics context
• Experience with computer vision, AI, or IoT products deployed in physical environments

Nice to Haves

• Logistics background preferred
• Based in Chicago and/or near a major airport and willing to travel to client sites regularly
• We strongly prefer candidates who are in Chicago or willing to travel there regularly

Benefits

• Performance-linked compensation tied to retention and expansion
• Direct access to the CEO and product team, with real influence over how the product evolves based on what you learn from clients
• A chance to build the CS function at an AI company solving a problem that every warehouse operator recognizes the moment you describe it