Field Service Engineer

Summary

ASML is a company responsible for the installations, qualification, repair, and maintenance of ASML systems at customer sites. The Field Service Engineer will interact with customers, conduct maintenance activities, and provide technical assistance while coaching junior engineers.

Responsibilities

• Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis
• Maintain and service HMI MBI equipment at customer site in clean room working up to 12 hours in a clean room Gore-Tex suit
• Periodically install new equipment, perform upgrades on existing equipment and system relocations
• Comfortable asking for help where needed and utilizing the escalation process-includes 2L Tech Support, applications, & 3L Global Support Center by providing clear technical communication & problem statement clarification
• Advise customer on actions to correct system malfunctions
• Interface daily with external customer-train in use and maintenance of equipment, answer questions and provide technical assistance. Interface with internal customers-junior and senior engineering equipment and apps, line manager level
• Coach junior engineers in their growth and development
• Provide inputs for improvement proposals based on post-mortems and drive to solution as much as possible. Contribute to work preparation thru creation of technical action plans with consultation (TS/Apps/GSC)

Skills

• Bachelor's degree in an Engineering field
• 0–4 years experience of hands-on experience (industry or academic) with mechanical systems, pneumatics, hydraulics, electronics, or semiconductor processes
• Proficiency in MS Office; Excel VBA
• Customer-focused mindset from academic or professional settings
• Basic programming skills in MATLAB, Python, SQL, or similar
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism
• Ability to complete assignments with attention to detail and high degree of accuracy
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines
• Result driven-demonstrate ownership and accountability
• Identifies bottlenecks and drives improvements
• Work independently or as part of a team and follow through on assignments with minimal supervision
• Demonstrate open, clear, concise and professional communication
• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer
• Work according to a strict set of procedures within the provided timelines
• The employee may occasionally lift and/or move up to 50 pounds in weight unaided
• Expect to spend more than 50% of the time inside the clean room working with electromechanical equipment
• Will require domestic and international travel dependent on business needs and training requirements
• Ability to work compressed work week
• Ability to work potential night and weekend shift
• Qualified candidates must be legally authorized to access controlled technology prior to beginning work

Qualifications

Must Haves

• Bachelor's degree in an Engineering field
• 0–4 years experience of hands-on experience (industry or academic) with mechanical systems, pneumatics, hydraulics, electronics, or semiconductor processes
• Proficiency in MS Office; Excel VBA
• Customer-focused mindset from academic or professional settings
• Basic programming skills in MATLAB, Python, SQL, or similar
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism
• Ability to complete assignments with attention to detail and high degree of accuracy
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines
• Result driven-demonstrate ownership and accountability
• Identifies bottlenecks and drives improvements
• Work independently or as part of a team and follow through on assignments with minimal supervision
• Demonstrate open, clear, concise and professional communication
• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer
• Work according to a strict set of procedures within the provided timelines
• The employee may occasionally lift and/or move up to 50 pounds in weight unaided
• Expect to spend more than 50% of the time inside the clean room working with electromechanical equipment
• Will require domestic and international travel dependent on business needs and training requirements
• Ability to work compressed work week
• Ability to work potential night and weekend shift
• Qualified candidates must be legally authorized to access controlled technology prior to beginning work