Asset Management Powered by AssetWorks USA
Posted 40 days agoVerified live 16h ago
Technical Support Engineer – Cloud & Hosting (UK)
Brief overview
Remote
1 green cardsCertified filings
Microsoft AzureSQL ServerSaaS Application SupportPerformance TroubleshootingIncident Management ToolsEnterprise Asset ManagementFleet Management SystemsApplication IntegrationsData PipelinesITIL
About the company
Asset Management Powered by AssetWorks USAassetworks.com/active-assets
At the heart of Asset Management innovation is a commitment to bringing the finest in fixed asset inventory management.
Visa sponsorship history
1 year sponsoring, last filed FY2025
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.1PERM certified
Green Card (PERM) FilingsCertified green card filings: a long-term commitment to international hires.
20251
Job description
Summary
AssetWorks Inc. is seeking a Technical Support Engineer to support its UK customer base in cloud-hosted environments. The role focuses on troubleshooting Azure-hosted applications, database refreshes and upgrades, application errors, batch processing, performance issues, and customer escalations while documenting solutions and improving system reliability.
Responsibilities
- Provide advanced technical support for cloud-hosted applications (Azure environment)
- Troubleshoot issues related to: Database refreshes and upgrades; Application errors in test and production environments; Batch processing and performance degradation
- Collaborate with Hosting and Infrastructure teams to resolve escalations
- Analyze recurring issues and recommend long-term solutions
- Support customer environments including testing and production systems
- Document solutions and contribute to knowledge base articles
Skills
- Strong experience with **Microsoft Azure** (IaaS/PaaS)
- Solid understanding of **SQL Server** and database management
- Experience supporting **hosted/SaaS applications**
- Ability to diagnose **performance issues** and system errors
- Familiarity with **incident management tools** (e.g., Zendesk or similar)
- Strong troubleshooting and analytical skills
- Strong communication skills (customer-facing)
- Ability to work independently in a remote environment
- Collaboration across global teams (US/UK coordination)
- Experience with enterprise asset management or fleet management systems
- Knowledge of application integrations and data pipelines
- Exposure to ITIL practices or structured support environments
Qualifications
Must Haves
- Strong experience with **Microsoft Azure** (IaaS/PaaS)
- Solid understanding of **SQL Server** and database management
- Experience supporting **hosted/SaaS applications**
- Ability to diagnose **performance issues** and system errors
- Familiarity with **incident management tools** (e.g., Zendesk or similar)
- Strong troubleshooting and analytical skills
- Strong communication skills (customer-facing)
- Ability to work independently in a remote environment
- Collaboration across global teams (US/UK coordination)
Nice to Haves
- Experience with enterprise asset management or fleet management systems
- Knowledge of application integrations and data pipelines
- Exposure to ITIL practices or structured support environments
Benefits
- Remote work environment
