Astrica
Posted 24 days agoVerified live 7h ago
Technical Consultant/ServiceNow Integration Developer
Brief overview
Remote
UndergradOr in progress
4+ yrsMinimum
ServiceNow DevelopmentServiceNow ConfigurationServiceNow ScriptingREST/SOAP APIsServiceNow Back-End FunctionalityServiceNow ITSM and CMDBServiceNow Custom Applications and WorkflowsAgile/ScrumJavaScript, HTML, and CSSServiceNow Automated Test Framework (ATF)
About the company
Astricaastrica.com
Astrica is a IT services company that specilizes in intelligent automation, cloud, integration, ML, and digital transformations.
Job description
Summary
Astrica is a ServiceNow partner that combines smart automation with human-first change management. The Technical Consultant/ServiceNow Integration Developer will design, develop, and maintain ServiceNow applications, workflows, integrations, catalog items, and platform capabilities while supporting the stability and performance of a complex multi-instance environment. The role also involves troubleshooting, testing, documentation, stakeholder collaboration, and Agile/Scrum delivery.
Responsibilities
- Build Stuff! Design, develop, and maintain custom ServiceNow applications, workflows/flows, APIs, catalog items, integrations, and other platform capabilities as needed
- Integrate! Develop and maintain integrations using REST/SOAP APIs, Integration Hub, Action Designer, Data Sources, and related integration technologies
- Drive quality! Develop and maintain unit tests as part of the development lifecycle and help ensure solutions are stable, efficient, and maintainable
- Solve Problems! Troubleshoot technical issues and use critical and creative thinking to develop effective solutions across a complex ServiceNow environment
- Collaborate! Work with business stakeholders to gather and analyze technical requirements and ensure solutions align with business objectives
- Keep it documented! Develop and maintain technical documentation, including design specifications, test plans, user guides, and other supporting materials
- Share Knowledge! Maintain Knowledge Articles associated with functionality and assigned areas of responsibility
- Keep Improving! Identify opportunities to improve processes, applications, integrations, and overall platform effectiveness
- Stay Current! Keep up with ServiceNow releases, new features, vendor documentation, and ServiceNow best practices
- Work Agile! Participate in Agile/Scrum development practices and successfully track, manage, and communicate the status of multiple deliverables in a fast-paced environment
Skills
- • 4+ years of experience with ServiceNow configuration, customization, scripting, and development
- • Bachelor's degree or higher in Computer Science, Information Technology, or a related field
- • Strong experience with ServiceNow scripting, including Business Rules, Client Scripts, and Flow Designer
- • Strong experience with ServiceNow configuration, including tables, fields, forms, and related platform functionality
- • Experience with REST/SOAP APIs and integration technologies, including Integration Hub, Action Designer, and Data Sources
- • Advanced knowledge of ServiceNow back-end functionality and operations, including experience working across multiple application scopes and understanding of ServiceNow system table structure
- • Demonstrated experience developing on the ServiceNow platform, including core areas such as ITSM, CMDB, workflows/flows, custom applications, and integrations
- • Strong understanding of ServiceNow application design and the ability to plan and build solutions from concepts and basic requirements using a minimum viable product approach
- • Experience with Agile/Scrum methodologies
- • Strong organizational skills and the ability to manage and communicate multiple deliverables in a fast-paced environment
- • Strong problem-solving and critical-thinking skills
- • Excellent written and verbal communication skills
- • Ability to work independently and collaboratively as part of a remote team
- • Proficiency in JavaScript, HTML, CSS, and other web development technologies
- • Experience with ServiceNow Incident Management, Request Management, and Knowledge Management
- • Familiarity with the ServiceNow Automated Test Framework (ATF)
- • Advanced familiarity with ServiceNow core product functionality and experience navigating ServiceNow vendor documentation and the ServiceNow HI Portal
- • Experience identifying and implementing process improvements
- • Experience presenting technical or process improvements to leadership
- • Experience researching and understanding past organizational or technical decisions to help inform future solutions
- • Experience supporting ServiceNow application design and development from concept through implementation
Qualifications
Must Haves
- • 4+ years of experience with ServiceNow configuration, customization, scripting, and development
- • Bachelor's degree or higher in Computer Science, Information Technology, or a related field
- • Strong experience with ServiceNow scripting, including Business Rules, Client Scripts, and Flow Designer
- • Strong experience with ServiceNow configuration, including tables, fields, forms, and related platform functionality
- • Experience with REST/SOAP APIs and integration technologies, including Integration Hub, Action Designer, and Data Sources
- • Advanced knowledge of ServiceNow back-end functionality and operations, including experience working across multiple application scopes and understanding of ServiceNow system table structure
- • Demonstrated experience developing on the ServiceNow platform, including core areas such as ITSM, CMDB, workflows/flows, custom applications, and integrations
- • Strong understanding of ServiceNow application design and the ability to plan and build solutions from concepts and basic requirements using a minimum viable product approach
- • Experience with Agile/Scrum methodologies
- • Strong organizational skills and the ability to manage and communicate multiple deliverables in a fast-paced environment
- • Strong problem-solving and critical-thinking skills
- • Excellent written and verbal communication skills
- • Ability to work independently and collaboratively as part of a remote team
Nice to Haves
- • Proficiency in JavaScript, HTML, CSS, and other web development technologies
- • Experience with ServiceNow Incident Management, Request Management, and Knowledge Management
- • Familiarity with the ServiceNow Automated Test Framework (ATF)
- • Advanced familiarity with ServiceNow core product functionality and experience navigating ServiceNow vendor documentation and the ServiceNow HI Portal
- • Experience identifying and implementing process improvements
- • Experience presenting technical or process improvements to leadership
- • Experience researching and understanding past organizational or technical decisions to help inform future solutions
- • Experience supporting ServiceNow application design and development from concept through implementation
Benefits
- Remote-first work arrangement; this role will primarily be performed remotely.
- Opportunity to continue growing your ServiceNow expertise.
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