Onsite Training Associate

Summary

athenahealth provides healthcare IT solutions and services designed to simplify healthcare delivery and support accessible, high-quality care. The Onsite Training Associate joins the Customer Success team to deliver onsite and remote training, go-live support, and coaching for clients implementing athenaNet, while managing frequent travel and client relationships.

Responsibilities

• Facilitate the client go-live experience at assigned locations and serve as the go-to expert for the client (as well as resource for other athena staff) for matters related to athenaNet
• In-office project support, which could include conducting mock go-lives to provide a virtual experience for clients unable to host on-site GLS personnel, conducting pre-live work including tablespace builds, and partnering with Coaching and Training Services to support end-user training and teaching best practices to users across several product families
• Leverage sound judgement and influencing skills to ensure clients use athenaNet according to best practices and client-specific workflows
• Deliver onsite and virtual, classroom-style training sessions and ad hoc one-on-one trainings in support of project goals
• Deliver remote go live support and individualized provider coaching to optimize workflows
• Execute contracted training engagements with all corresponding deliverables, including content preparation and review
• Manage the dynamics of a heavy travel role by utilizing company and client resources responsibly and independently managing booking, changing, or canceled travel plans
• Willingness to travel within the US and its territories each week for extended periods of time and occasional weekend/holiday travel to meet project requirements
• Travel is required up to 90%

Skills

• Ability to drive and active driver's license
• Must be comfortable with driving in inclement weather (i.e., winter weather)
• Ability to drive 5+ hours independently
• Candidate must live within a commutable distance from an international airport
• Travel on a domestic flight in economy class for up to 6 hours
• Ability to be mobile or on your feet for up to 9 hours while onsite at a customer, rotating to support staff at various locations in the office
• Willingness to travel within the US and its territories each week for extended periods of time and occasional weekend/holiday travel to meet project requirements
• Travel is required up to 90%
• Driver's license is required
• Bachelor of Arts or Science degree or equivalent professional experience
• Minimum two (2) years of direct experience training and assessing training needs; identifying, sourcing, or creating training materials; measuring and delivering results
• Working knowledge of the revenue cycle or exposure to EHR/EMR in a sales, services, or implementation capacity for physician practices, hospitals, or health systems
• Demonstrated flexibility in prioritizing and completing assigned and unexpected responsibilities
• Excellent verbal and written communication skills
• Effective time management and organizational skills with exceptional attention to detail

Qualifications

Must Haves

• Ability to drive and active driver's license
• Must be comfortable with driving in inclement weather (i.e., winter weather)
• Ability to drive 5+ hours independently
• Candidate must live within a commutable distance from an international airport
• Travel on a domestic flight in economy class for up to 6 hours
• Ability to be mobile or on your feet for up to 9 hours while onsite at a customer, rotating to support staff at various locations in the office
• Willingness to travel within the US and its territories each week for extended periods of time and occasional weekend/holiday travel to meet project requirements
• Travel is required up to 90%
• Driver's license is required
• Bachelor of Arts or Science degree or equivalent professional experience
• Minimum two (2) years of direct experience training and assessing training needs; identifying, sourcing, or creating training materials; measuring and delivering results
• Working knowledge of the revenue cycle or exposure to EHR/EMR in a sales, services, or implementation capacity for physician practices, hospitals, or health systems
• Demonstrated flexibility in prioritizing and completing assigned and unexpected responsibilities
• Excellent verbal and written communication skills
• Effective time management and organizational skills with exceptional attention to detail

Benefits

• Depending on role eligibility, an annual discretionary bonus plan
• Depending on role eligibility, a variable compensation plan
• Depending on role eligibility, equity plans
• Health and financial benefits
• Location-specific commuter support
• Employee assistance programs
• Tuition assistance
• Employee resource groups
• Collaborative workspaces
• Flexible work arrangements that support work-life balance
• Digital collaboration tools
• Company-sponsored events, including book clubs, external speakers, and hackathons
• A company culture based on learning
• Support of an engaged team
• An inclusive environment where all employees are valued