Augment Professional Services
Posted 166 days agoVerified live 1d ago
IT Support Specialist
Brief overview
Cypress, TXIn-person
$40k–$60k/yrStated range
About the company
Augment Professional Servicesaugment-ps.com
APS is a premier project management and technical staffing partner for the Energy, Technology, and construction industries.
Job description
Summary
Augment Professional Services (APS) partners with leading organizations across various sectors to deliver specialized talent and project support. The IT Support Specialist is responsible for providing hands-on technical support, ensuring the stability and performance of IT systems, and collaborating with teams to maintain system availability and support technology initiatives.
Responsibilities
- Providing Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and business applications
- Monitoring system performance and responding to service requests, incidents, and outages
- Installing, configuring, and maintaining hardware, software, and peripheral equipment
- Supporting network connectivity, VPN access, and remote user environments
- Assisting with system upgrades, patches, and routine maintenance activities
- Maintaining user accounts, permissions, and access controls in alignment with security policies
- Supporting enterprise applications including ERP, CRM, and operational systems
- Assisting with cybersecurity practices including endpoint protection, threat awareness, and data protection protocols
- Coordinating with internal teams and external vendors to resolve technical issues and support service delivery
- Documenting technical procedures, troubleshooting steps, and system configurations
- Supporting IT projects including system rollouts, migrations, and infrastructure improvements
- Providing user training and guidance on systems, tools, and best practices
Skills
- Providing Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and business applications
- Monitoring system performance and responding to service requests, incidents, and outages
- Installing, configuring, and maintaining hardware, software, and peripheral equipment
- Supporting network connectivity, VPN access, and remote user environments
- Assisting with system upgrades, patches, and routine maintenance activities
- Maintaining user accounts, permissions, and access controls in alignment with security policies
- Supporting enterprise applications including ERP, CRM, and operational systems
- Assisting with cybersecurity practices including endpoint protection, threat awareness, and data protection protocols
- Coordinating with internal teams and external vendors to resolve technical issues and support service delivery
- Documenting technical procedures, troubleshooting steps, and system configurations
- Supporting IT projects including system rollouts, migrations, and infrastructure improvements
- Providing user training and guidance on systems, tools, and best practices
Qualifications
Must Haves
- Providing Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and business applications
- Monitoring system performance and responding to service requests, incidents, and outages
- Installing, configuring, and maintaining hardware, software, and peripheral equipment
- Supporting network connectivity, VPN access, and remote user environments
- Assisting with system upgrades, patches, and routine maintenance activities
- Maintaining user accounts, permissions, and access controls in alignment with security policies
- Supporting enterprise applications including ERP, CRM, and operational systems
- Assisting with cybersecurity practices including endpoint protection, threat awareness, and data protection protocols
- Coordinating with internal teams and external vendors to resolve technical issues and support service delivery
- Documenting technical procedures, troubleshooting steps, and system configurations
- Supporting IT projects including system rollouts, migrations, and infrastructure improvements
- Providing user training and guidance on systems, tools, and best practices
