Client Success Manager, Contextual Commerce

Summary

Bazaarvoice creates AI-powered shopping experiences that connect brands and retailers with consumers through user-generated content, insights, and enterprise technology. The Client Success Manager will support Enterprise clients on the Contextual Commerce team by building stakeholder relationships, driving account renewals and growth, delivering business reviews, and identifying opportunities to achieve client objectives.

Responsibilities

• Strengthen and grow the relationship and opportunity with each account in your portfolio (typically 5-10)
• Ensure renewal and growth of each account in your portfolio
• Serve as the dedicated point of contact for your accounts and respond to all requests quickly and professionally
• Pitch our product roadmaps to identify opportunities where we can help your accounts achieve their business objectives
• Stay up to date on each of your accounts’ businesses and objectives so you’re able to identify opportunities for Bazaarvoice to help now and in the future
• Provide monthly and quarterly business reviews for each of your accounts, as well as brainstorming and strategy sessions
• Craft compelling narratives out of performance data to convey our value
• Attend and host relationship building and networking events
• Leverage the strong, trusting relationships you’ve built and the fantastic results your clients see using Bazaarvoice to generate referrals for new business

Skills

• 3+ years experience client facing and managing mid-market level accounts
• Track record creating and growing trusting, lasting professional relationships with key stakeholders at large enterprise clients
• Charismatic and exceptional communicator
• You are naturally consultative and love to teach complex concepts in a simple way
• You love brainstorming, creative thinking and are an excellent problem solver
• Project management comes easy to you and you have the ability to prioritize and maintain focus
• Deeply analytical and excited to dig into the data
• Not afraid of a complex technical product
• You are energetic, positive, and have a solutions-first approach
• You are unafraid of taking on new responsibilities
• You are self-directed, hard-working, and passionate about what you do
• You have a take control and get things done mindset, and activity that reflects such

Qualifications

Must Haves

• 3+ years experience client facing and managing mid-market level accounts
• Track record creating and growing trusting, lasting professional relationships with key stakeholders at large enterprise clients
• Charismatic and exceptional communicator
• You are naturally consultative and love to teach complex concepts in a simple way
• You love brainstorming, creative thinking and are an excellent problem solver
• Project management comes easy to you and you have the ability to prioritize and maintain focus
• Deeply analytical and excited to dig into the data
• Not afraid of a complex technical product
• You are energetic, positive, and have a solutions-first approach
• You are unafraid of taking on new responsibilities
• You are self-directed, hard-working, and passionate about what you do
• You have a take control and get things done mindset, and activity that reflects such

Benefits

• Full-time employment
• Remote work arrangement
• A diverse and inclusive company culture