Customer Experience Manager - West Region

Summary

Bennie is an employee benefits services and technology firm that helps companies create a healthier workplace. The Customer Experience Manager is responsible for driving customer satisfaction and retention by leading and delivering exceptional service experiences for an assigned book of business.

Responsibilities

• Lead and manage the service relationship and strategy for assigned customers, ensuring the delivery of high-quality service experiences and customer satisfaction
• Support execution of the annual customer account plan for all assigned customers
• Work collaboratively with the consulting delivery team to support the creation and development of key consulting deliverables
• Lead customer open enrollment presentations
• Work collaboratively with other members of the consulting delivery team to support the development and implementation of strategic initiatives
• Stay updated on industry trends, best practices and regulatory changes, and support education and enablement of customers regarding these developments
• Collaborate with cross-functional teams, including but not limited to sales, data operations, and product, to identify and support business development and operational improvement opportunities
• Maintain strong relationships with all customers, strategic partners, and internal Bennie collaborators
• Other duties as assigned

Skills

• 3 years of benefit account management experience supporting a benefit consulting team with demonstrated success in supporting a complex book of business
• Requires knowledge in benefits and renewal workflow management to effectively service a large client portfolio
• Life & Health Producer's License
• Working knowledge of MS excel, Word, and PowerPoint
• Experience working with today's leading HR/Benefits technology platforms
• Experience in both large- and small- group benefits consulting

Qualifications

Must Haves

• 3 years of benefit account management experience supporting a benefit consulting team with demonstrated success in supporting a complex book of business
• Requires knowledge in benefits and renewal workflow management to effectively service a large client portfolio
• Life & Health Producer's License
• Working knowledge of MS excel, Word, and PowerPoint

Nice to Haves

• Experience working with today's leading HR/Benefits technology platforms
• Experience in both large- and small- group benefits consulting

Benefits

• Flexible vacation policy and offer paid company holidays
• Bennie is 100% remote (must be based in the US)
• Medical/Dental/Vision
• HSA & FSA, HRA, Life, Disability, & Employee Assistance Program
• Headspace
• Wellhub
• Rocket Lawyer
• One Medical Membership
• Kindbody
• Financial education with Betterment
• All full-time employees are granted stock options
• A $1,000 WFH Stipend
• Paid Parental & Bonding Leave
• Employee Referral Bonus Program