Digital Onboarding Specialist

Summary

Best Version Media (BVM) connects local businesses to customers with innovative print and digital solutions. They are seeking a dedicated Digital Onboarding Specialist to guide clients through the onboarding process for digital advertising products, ensuring a seamless experience and providing necessary training and support.

Responsibilities

• Leads new clients through the digital onboarding process
• Conducts training sessions to empower clients in utilizing our digital marketing tools and client dashboard effectively
• Specializes in setting up clients on our digital advertising products, ensuring configurations align with their unique business objectives
• Manages the follow-up process with clients and publishers to obtain the necessary account permissions before the campaign start date
• Provides early reporting to clients, offering insights and recommendations for optimizing their digital advertising efforts
• Provides support for the team when permissions cannot be given to shift the client to a different product
• Act as the point of contact via call, text, or video for client inquiries, concerns, and escalations during the onboarding phase

Skills

• Excellent communication and interpersonal skills with the ability to communicate technical concepts to non-technical clients
• Familiarity with digital marketing reporting tools and experience conducting reporting calls
• Analytical mindset with the ability to interpret data, draw conclusions, and make data-driven recommendations
• Exceptional organizational and time-management skills to handle multiple clients and priorities effectively
• Proactive problem-solving skills with a strong commitment to client satisfaction
• Proven experience in a customer-facing role, preferably in digital marketing or at a digital agency
• Previous digital account manager experience with the Meta platform
• DSP experience
• Experience with Google Ads and Google My Business

Qualifications

Must Haves

• Excellent communication and interpersonal skills with the ability to communicate technical concepts to non-technical clients
• Familiarity with digital marketing reporting tools and experience conducting reporting calls
• Analytical mindset with the ability to interpret data, draw conclusions, and make data-driven recommendations
• Exceptional organizational and time-management skills to handle multiple clients and priorities effectively
• Proactive problem-solving skills with a strong commitment to client satisfaction

Nice to Haves

• Proven experience in a customer-facing role, preferably in digital marketing or at a digital agency
• Previous digital account manager experience with the Meta platform
• DSP experience
• Experience with Google Ads and Google My Business