Professional Services Engineer

Summary

BigID is an innovative tech startup specializing in data security, compliance, privacy, and AI data management. They are seeking a Professional Services Engineer to lead implementation engagements, troubleshoot deployment issues, and collaborate with internal teams to ensure successful integration of their solutions.

Responsibilities

• Partner directly with client stakeholders to understand technical requirements and align them to business objectives
• Plan and lead implementation engagements — deploying solution components and configuring the product to meet each client's specific environment
• Collaborate across internal teams and client organizations to ensure smooth rollout and successful integration of BigID solutions
• Deliver technical training tailored to the audience, from hands-on admins to executive stakeholders
• Identify root causes of deployment issues and drive them to resolution
• Work closely with Engineering and Product Management to document field issues, enhancement requests, and opportunities to improve the implementation process

Skills

• 3+ years in a customer-facing technical role, ideally in product implementation or hands-on deployment within enterprise environments
• Solid troubleshooting and operational knowledge across some combination of: Compute, Storage, Networking, Databases, DevOps, Big Data/Analytics, Security, and Application Development
• Proven experience across the full solution lifecycle: problem identification, system architecture, hardware/software specification and design, implementation, testing, client training, and deployment
• A proactive mindset — you look around corners for both internal and customer challenges before they become blockers
• Hands-on experience with Docker and Kubernetes deployments
• Working knowledge of one or more databases: MongoDB, Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, or IBM DB2
• Experience with a major cloud platform: AWS, Azure, or Google Cloud Platform
• Experience working with REST APIs
• Programming or scripting proficiency in Java or Python
• Familiarity with Hadoop (Hive/Spark)
• Familiarity with Data Governance, Data Privacy, and/or Data Security Posture Management tools
• Prior SaaS implementation experience

Qualifications

Must Haves

• 3+ years in a customer-facing technical role, ideally in product implementation or hands-on deployment within enterprise environments
• Solid troubleshooting and operational knowledge across some combination of: Compute, Storage, Networking, Databases, DevOps, Big Data/Analytics, Security, and Application Development
• Proven experience across the full solution lifecycle: problem identification, system architecture, hardware/software specification and design, implementation, testing, client training, and deployment
• A proactive mindset — you look around corners for both internal and customer challenges before they become blockers
• Hands-on experience with Docker and Kubernetes deployments
• Working knowledge of one or more databases: MongoDB, Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, or IBM DB2
• Experience with a major cloud platform: AWS, Azure, or Google Cloud Platform
• Experience working with REST APIs
• Programming or scripting proficiency in Java or Python

Nice to Haves

• Familiarity with Hadoop (Hive/Spark)
• Familiarity with Data Governance, Data Privacy, and/or Data Security Posture Management tools
• Prior SaaS implementation experience

Benefits

• Work from home with a global remote-first community
• Global Culture Corner
• Flexible PTO and Quarterly Volunteer Days
• Equity Participation
• 100% employer-covered medical, dental, and vision options available to you
• Additional insurance benefits like pet insurance and legal assistance
• Learning & Development Opportunities
• Fidelity Employer Sponsored 401K
• Paid Parental Leave