Customer Success Specialist (Swine)

Summary

BinSentry is an extremely fast-growing ag-tech company focused on providing solutions for the agriculture supply chain. They are seeking a Customer Success Specialist to onboard, nurture, retain, and expand their customers, primarily within the Poultry, Swine, Feed Mill, and Co-Op space, playing a key role in revenue growth and customer satisfaction.

Responsibilities

• Directly responsible for the onboarding, training, health, and support of the customer, in order to achieve retention and expansion of our mid-market Swine accounts - assigned roughly 30 customer accounts
• Deliver strong onboarding and training program to BinSentry’s commercial Customers
• Offer high touch/engagement with assigned customers including Monthly Meetings, On-site visits, and customized training
• Provide excellent customer experience and communication to ensure customers and BinSentry are mutually successful
• Expand business within existing accounts by effectively quantifying & communicating the value BinSentry provides to customers
• Support sales team/process with prospective and current customers, including navigating the organization to nurture champions and super users
• Work internally with Product to prepare and deliver customized insights reports, which aid in demonstrating ROI and customer expansion
• Stay current on BinSentry’s product releases, and roll out new features/functionality to your assigned customers
• Utilize the Hubspot CRM to maintain up-to-date records and effective customer communication
• Listen to customers and ensure a strong customer feedback loop exists throughout the company

Skills

• University/College degree or equivalent
• 3+ years of Customer Success experience or equivalent in Account Management
• 3+ years Customer Success experience directly managing a book of business greater than $3MM ARR
• Familiarity with following onboarding / training processes
• Knowledge of or willingness to learn agricultural feed supply chain
• Excited by opportunity to drive efficiencies, reduce agriculturally-produced waste, and improve animal health on commercial farms
• Must have a valid passport
• Must be willing to travel at least 25% of the time
• Insatiable hunger for helping People (and Businesses) succeed
• Ability to navigate complexities of multi-level organizations to build champions and reach decision makers
• Strong presentation skills, ability to present both in person and remotely
• Problem solving and distilling complex information into simple terms
• Experience in, or a passion for, the Ag industry
• Animal Agriculture experience a strong plus but not required

Qualifications

Must Haves

• University/College degree or equivalent
• 3+ years of Customer Success experience or equivalent in Account Management
• 3+ years Customer Success experience directly managing a book of business greater than $3MM ARR
• Familiarity with following onboarding / training processes
• Knowledge of or willingness to learn agricultural feed supply chain
• Excited by opportunity to drive efficiencies, reduce agriculturally-produced waste, and improve animal health on commercial farms
• Must have a valid passport
• Must be willing to travel at least 25% of the time
• Insatiable hunger for helping People (and Businesses) succeed
• Ability to navigate complexities of multi-level organizations to build champions and reach decision makers
• Strong presentation skills, ability to present both in person and remotely
• Problem solving and distilling complex information into simple terms

Nice to Haves

• Experience in, or a passion for, the Ag industry
• Animal Agriculture experience a strong plus but not required

Benefits

• Comprehensive benefits package, including health, and dental
• An equity and bonus package
• A meaningful mission in which you are invited to participate
• Brag-worthy swag