Network Engineer I or II

Summary

Black Hills Energy is a customer, growth and safety focused utility company dedicated to improving life with energy. They are seeking a Network Engineer I or II to assist senior staff with equipment installations, problem resolution, and technical planning, while working independently in a fast-paced environment.

Responsibilities

• Troubleshoot and support Cisco routers, switches, and firewalls
• System administration and support experience with Cisco IP Telephony systems
• Ability to design, test, implement and support high level network designs
• Work with service providers to install and support voice, data, and Internet circuits (POTS lines, DSL, Cable Modems, DS1, DS3/Ethernet/cable modem/DSL)
• Understand and follow network documentation/diagrams
• Assist with installing, terminating, and testing cabling
• Work with the Helpdesk to troubleshoot and resolve issues
• Maintain a high availability, security focused enterprise network environment
• Assist senior staff to develop detailed technical designs and implementation strategies for key technology areas
• Adhere to internal processes related to change management, internal audit, human resources and disaster recovery policies/procedures
• Support BHSC IT and BHC goals and objectives
• Support on-call rotation schedule and occasional travel as necessary to attend team meetings, training, and support remote system

Skills

• Associate's Degree in a related field or equivalent combination of education and experience
• Minimum of 1 year of experience in an IT support environment for Level I
• Minimum of 3 years of experience in network engineering and operations for Level II
• Sufficient communications skills (written/verbal) to develop appropriate technology solutions to business needs
• This position requires driving responsibilities. You must hold and maintain a valid driver's license and a driving record that meets company and insurer standards
• This role will be required to travel up to 10% of the time for both Level I and Level II
• Demonstrated advanced knowledge of network designs, security protocols, software and technologies for Level II
• Demonstrated in-depth understanding and experience configuring and maintaining networking hardware such as routers, switches, firewalls, etc. for Level II
• Expert understanding of common IP protocols for Level II
• Advanced knowledge in Windows and Linux Operating Systems for Level II
• Excellent verbal and written communications skills to develop appropriate technology solutions to business needs for Level II
• Ability to evaluate and recommend new technologies for improving system security, reliability, performance, scalability or management of network infrastructure systems for Level II
• Ability to work independently on multiple tasks with minimal supervision in a fast-paced business environment for Level II
• Basic understanding of Cisco network designs and protocols
• Basic understanding of all common IP protocols
• Knowledgeable in Windows and Linux Operating Systems
• Basic understanding of the installation, maintenance, troubleshooting, of routers and switches
• Experienced using network diagnostic software and equipment

Qualifications

Must Haves

• Associate's Degree in a related field or equivalent combination of education and experience
• Minimum of 1 year of experience in an IT support environment for Level I
• Minimum of 3 years of experience in network engineering and operations for Level II
• Sufficient communications skills (written/verbal) to develop appropriate technology solutions to business needs
• This position requires driving responsibilities. You must hold and maintain a valid driver's license and a driving record that meets company and insurer standards
• This role will be required to travel up to 10% of the time for both Level I and Level II
• Demonstrated advanced knowledge of network designs, security protocols, software and technologies for Level II
• Demonstrated in-depth understanding and experience configuring and maintaining networking hardware such as routers, switches, firewalls, etc. for Level II
• Expert understanding of common IP protocols for Level II
• Advanced knowledge in Windows and Linux Operating Systems for Level II
• Excellent verbal and written communications skills to develop appropriate technology solutions to business needs for Level II
• Ability to evaluate and recommend new technologies for improving system security, reliability, performance, scalability or management of network infrastructure systems for Level II
• Ability to work independently on multiple tasks with minimal supervision in a fast-paced business environment for Level II

Nice to Haves

• Basic understanding of Cisco network designs and protocols
• Basic understanding of all common IP protocols
• Knowledgeable in Windows and Linux Operating Systems
• Basic understanding of the installation, maintenance, troubleshooting, of routers and switches
• Experienced using network diagnostic software and equipment

Benefits

• Annual discretionary bonuses
• 401(k) (6% company match and up to 9% company retirement contribution)
• Tuition reimbursement
• Generous paid time off benefits, including paid holidays and parental leave
• Company paid life insurance and disability benefits (short and long term)
• Critical illness, accident & group hospital insurance
• Pet insurance
• An employee assistance program and well-being benefits
• Competitive medical, dental and vision insurance
• Relocation assistance is available based on individual circumstances! Details to be shared during the offer process.