Join the BlackCloak CSOC Talent Community - Enterprise Relationship Manager (ERM)

Summary

BlackCloak provides cybersecurity protection through its Client Security Operations Center. The Enterprise Relationship Manager builds and maintains enterprise client relationships, supports cybersecurity efforts and service adoption, and partners with Sales, Delivery, and Security teams throughout onboarding and the client lifecycle.

Responsibilities

• Build and maintain relationships with enterprise clients, and learn their primary needs so you can support their cybersecurity efforts
• Partner with our Sales, Delivery, and Security teams to support seamless onboarding and implementation of BlackCloak solutions
• Provide ongoing support so clients get the most value from our services, and communicate updates and utilization highlights along the way
• Monitor client accounts, identify potential issues early, and recommend solutions
• Gather client feedback and share insight with internal teams to improve the product and the overall client experience
• Use our CRM to track activity, analyze data, and identify trends
• Support key metrics such as Net Revenue Retention (NRR), logo retention, onboarding, and utilization

Skills

• Two or more years in a customer success or account management role, ideally with enterprise clients
• Bachelor's degree in a relevant field, with an advanced degree a plus
• Familiarity with cybersecurity and privacy concepts
• Strong communication and interpersonal skills, with the ability to gather and interpret information to support client success
• Motivated to deliver great results and able to work with some independence
• Strong organizational and time management skills
• Willingness to travel to meet with clients when necessary

Qualifications

Must Haves

• Two or more years in a customer success or account management role, ideally with enterprise clients
• Bachelor's degree in a relevant field, with an advanced degree a plus
• Familiarity with cybersecurity and privacy concepts
• Strong communication and interpersonal skills, with the ability to gather and interpret information to support client success
• Motivated to deliver great results and able to work with some independence
• Strong organizational and time management skills
• Willingness to travel to meet with clients when necessary

Benefits

• Remote work arrangement