Finance Operations Analyst (Hybrid - Manchester, CT)

Summary

Bob's Discount Furniture is an omni-channel furniture retailer committed to an inclusive, skills-based workplace. The Finance Operations Analyst safeguards the company's financial health by reconciling payments, investigating discrepancies, assessing risk, and collaborating with internal and external partners to reduce loss and ensure financial accuracy and a positive customer experience.

Responsibilities

• Conduct in-depth analysis of funding variances and discrepancies, determining root causes and implementing corrective actions to ensure accurate payment application
• Leverage advanced Excel skills to compile, reconcile, and interpret data from multiple sources for daily and month-end reporting
• Monitor and evaluate settlement jobs daily, proactively identifying and resolving issues before they impact financial reporting
• Assess customer accounts for accuracy, identify incorrect or “bad” balances, and determine the most appropriate resolution strategies
• Apply fraud detection and risk assessment techniques to review and approve orders, escalating as necessary to prevent potential loss
• Collaborate cross-functionally with store leadership to resolve complex payment or funding issues
• Prepare and present chargeback responses, supported by detailed documentation and evidence, to payment processors
• Recommend process improvements to strengthen internal controls, improve reconciliation efficiency, and reduce future payment discrepancies
• Maintain compliance with company policies, accounting principles, and applicable regulations in all reconciliation and reporting activities

Skills

• * Strong communication (written, verbal, and listening) and collaboration skills
• * Ability to independently perform data analysis and reporting
• * Application of business process improvements and best practices
• * Support for internal and external audits
• * High School Diploma or GED
• * Required: 1-2 years of relevant experience in accounts receivable, finance, reconciliation, or a related field
• * Proficient computer skills, including Microsoft Office suite
• * The candidate will be required to travel to our home office in Manchester as needed for in-person meetings and collaboration
• · Prolonged periods of sitting at a desk and working on a computer
• · Ability to operate standard office equipment (computer, keyboard, mouse, telephone, printer, scanner)
• · Ability to view and analyze detailed data on a computer screen and in printed reports for extended periods
• · Occasional standing, walking, bending, or reaching to retrieve files or office supplies
• · May occasionally be required to lift or carry items weighing up to 15 pounds (e.g., files, laptop, presentation materials)
• * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• * This role requires the ability to communicate effectively in person, over the phone, and via email; to interpret and analyze financial and operational data; and to exercise sound judgment in decision-making
• * Preferred: Associate's degree in Accounting, Finance, Business Administration, or a related field
• * Proficiency in SAP
• * Strong mathematical aptitude and critical thinking
• * Ability to multi-task and manage competing priorities in a fast-paced environment
• * Willingness to learn and apply new technologies and procedures
• * Demonstrated ability to work independently and within a team

Qualifications

Must Haves

• * Strong communication (written, verbal, and listening) and collaboration skills
• * Ability to independently perform data analysis and reporting
• * Application of business process improvements and best practices
• * Support for internal and external audits
• * High School Diploma or GED
• * Required: 1-2 years of relevant experience in accounts receivable, finance, reconciliation, or a related field
• * Proficient computer skills, including Microsoft Office suite
• * The candidate will be required to travel to our home office in Manchester as needed for in-person meetings and collaboration
• · Prolonged periods of sitting at a desk and working on a computer
• · Ability to operate standard office equipment (computer, keyboard, mouse, telephone, printer, scanner)
• · Ability to view and analyze detailed data on a computer screen and in printed reports for extended periods
• · Occasional standing, walking, bending, or reaching to retrieve files or office supplies
• · May occasionally be required to lift or carry items weighing up to 15 pounds (e.g., files, laptop, presentation materials)
• * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• * This role requires the ability to communicate effectively in person, over the phone, and via email; to interpret and analyze financial and operational data; and to exercise sound judgment in decision-making

Nice to Haves

• * Preferred: Associate's degree in Accounting, Finance, Business Administration, or a related field
• * Proficiency in SAP
• * Strong mathematical aptitude and critical thinking
• * Ability to multi-task and manage competing priorities in a fast-paced environment
• * Willingness to learn and apply new technologies and procedures
• * Demonstrated ability to work independently and within a team

Benefits

• Competitive Medical, Dental, and Vision Insurance
• Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday!
• 401(k) Profit Sharing Plan with a generous company match
• Pet Insurance and employer-paid Life Insurance options
• Tuition reimbursement, on-demand learning, and career progression pathways
• Employee Discount starting on Day 1, plus exclusive partner discounts
• Primarily home-based and remote work with flexibility to work from a home office
• Work-life balance