Analyst - Ambulatory Access

Summary

Boston Medical Center is seeking an Analyst - Ambulatory Access to support enterprise-wide healthcare scheduling initiatives and improve patient care availability. The role manages scheduling systems, project workplans, provider capacity optimization, referral analytics, implementation support, and cross-functional coordination with clinical and finance teams.

Responsibilities

• Project & Program Management: Develops, updates, and monitors complex project workplans, milestone tracking sheets, risk logs, and leadership status reports to ensure the execution, governance, and long-term sustainment of cross-functional ambulatory optimization initiatives (35% of time)
• Provider Capacity & Template Optimization: Audits provider scheduling structures within the electronic health record system, executes change requests, and monitors utilization rates daily to maximize clinical capacity and align schedules with organizational standards (20% of time)
• Scheduling, Referral Systems & Analytics: Analyzes daily referral work queues, extracts access performance metrics, and coordinates data-cleansing activities with clinical departments to ensure the accuracy of operational reports and patient lead-time tracking (20% of time)
• Implementation & Sustainment Support: Coordinates post-implementation workflow reviews, documents operational feedback, and implements system adjustments during scheduled optimization cycles to transition newly launched clinical sites into steady-state operations (15% of time)
• Epic & Cross-Functional Collaboration: Conducts system testing, documents user workflows, and coordinates system updates with the finance team to align scheduling practices with revenue cycle guidelines (10% of time)

Skills

• • Bachelor's degree in healthcare administration, business, analytics, or related field
• • Minimum two (2) years' experience in ambulatory access, patient access, healthcare operations, or project coordination
• • Or equivalent combination of education and experience
• • Epic certification in at least one application (or ability to obtain within 6 months)
• • Knowledge of ambulatory access workflows and provider capacity concepts
• • Strong organizational and project coordination skills
• • Ability to manage multiple concurrent workstreams and competing priorities
• • Strong problem-solving capabilities
• • Effective communication and stakeholder coordination skills
• • Ability to collaborate and coordinate deliverables across matrixed departmental teams Ability to translate complex work into structured plans and actionable tasks
• • Demonstrated ability to manage workplans, timelines, and multiple priorities
• • Strong analytical skills including Excel or BI tools
• Primarily desk-based work with prolonged screen time
• May require occasional early/late hours to support go-lives and stakeholder sessions; remote role with periodic on-site presence for design and training
• • Experience in a large multi-specialty or academic/safety-net health system
• • Hands-on experience with Epic Cadence, Ambulatory, or Referrals
• • Experience supporting cross-functional initiatives or project management activities
• • Exposure to access performance improvement or workflow redesign initiatives
• • Multiple Epic certifications preferred
• • PMP, CAPM, Lean, or similar project management training/certification preferred

Qualifications

Must Haves

• • Bachelor's degree in healthcare administration, business, analytics, or related field
• • Minimum two (2) years' experience in ambulatory access, patient access, healthcare operations, or project coordination
• • Or equivalent combination of education and experience
• • Epic certification in at least one application (or ability to obtain within 6 months)
• • Knowledge of ambulatory access workflows and provider capacity concepts
• • Strong organizational and project coordination skills
• • Ability to manage multiple concurrent workstreams and competing priorities
• • Strong problem-solving capabilities
• • Effective communication and stakeholder coordination skills
• • Ability to collaborate and coordinate deliverables across matrixed departmental teams Ability to translate complex work into structured plans and actionable tasks
• • Demonstrated ability to manage workplans, timelines, and multiple priorities
• • Strong analytical skills including Excel or BI tools
• Primarily desk-based work with prolonged screen time
• May require occasional early/late hours to support go-lives and stakeholder sessions; remote role with periodic on-site presence for design and training

Nice to Haves

• • Experience in a large multi-specialty or academic/safety-net health system
• • Hands-on experience with Epic Cadence, Ambulatory, or Referrals
• • Experience supporting cross-functional initiatives or project management activities
• • Exposure to access performance improvement or workflow redesign initiatives
• • Multiple Epic certifications preferred
• • PMP, CAPM, Lean, or similar project management training/certification preferred

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• Pharmacy benefits
• Discretionary annual bonuses
• Merit increases
• Flexible Spending Accounts
• 403(b) savings matches
• Paid time off
• Career advancement opportunities
• Resources to support employee and family well-being
• Remote role with periodic on-site presence for design and training