Risk Analyst II

Summary

Boulevard provides a client experience platform for appointment-based self-care businesses, including salons, spas, and barbershops. The Risk Analyst II reviews and approves merchant applications, monitors transactions for potential risk, supports fraud and risk management systems, and handles payment-related inquiries and escalations.

Responsibilities

• Conduct comprehensive merchant application reviews and analyses, covering Know Your Customer (KYC) and Anti-money laundering (AML) rules
• Review and analyze flagged transactions and other alerts,making well-reasoned recommendations around compliance with payments processing standards
• Assist in the development of fraud detection & risk management systems and tools, suggesting enhancements as needed
• Review merchant transaction history to assess risk level and make approval recommendations for various payment processing limits
• Manage inquiries and requests from customers, partners, and internal teams
• Collaborate with internal teams, including Onboarding and Customer Support, and external partners on payment processing-related matters

Skills

• High School Diploma minimum
• 3 - 7 years of experience in the payment industry, with a focus on underwriting, transaction monitoring, customer support and/or fraud/risk management
• Proficiency with Microsoft Office Suite/Google, especially Excel/Sheets
• Familiarity with merchant processing platforms and applications
• Knowledge of card brands (Visa, Mastercard, etc.) rules and regulations
• Awareness of PCI compliance
• Ability to read and understand credit card processing statements
• Strong analytical skills, attention to detail, and research capabilities
• Able to research and make decisions on complex merchant-related issues then relay findings
• Comfortable reaching out to customers directly via email or phone calls to review merchant application details
• Autonomous work ethic, comfortable in a digitally connected environment
• Bachelor's degree preferred
• Experience with SQL, Tableau or Sigma is a plus

Qualifications

Must Haves

• High School Diploma minimum
• 3 - 7 years of experience in the payment industry, with a focus on underwriting, transaction monitoring, customer support and/or fraud/risk management
• Proficiency with Microsoft Office Suite/Google, especially Excel/Sheets
• Familiarity with merchant processing platforms and applications
• Knowledge of card brands (Visa, Mastercard, etc.) rules and regulations
• Awareness of PCI compliance
• Ability to read and understand credit card processing statements
• Strong analytical skills, attention to detail, and research capabilities
• Able to research and make decisions on complex merchant-related issues then relay findings
• Comfortable reaching out to customers directly via email or phone calls to review merchant application details
• Autonomous work ethic, comfortable in a digitally connected environment

Nice to Haves

• Bachelor's degree preferred
• Experience with SQL, Tableau or Sigma is a plus

Benefits

• Variable compensation program eligibility.
• Performance bonus eligibility.
• Equity participation for all full-time employees.
• Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage.
• An annual $1,200 HSA employer contribution for eligible plans.
• 100% covered dental, vision, life, and disability insurance.
• 12 weeks of fully paid U.S. parental leave for all new parents.
• Flexible paid time off, plus 10 U.S. company holidays.
• Fully remote work with support, including a $200 home office setup allowance and a $50 monthly WFH reimbursement.
• $200 quarterly Boulevard Bucks.
• One Medical membership.
• Employee Assistance Program.