C
CALIBRE Systems, Inc.
Posted 178 days agoVerified live 1d ago
Help Desk Technician
Brief overview
Remote
High SchoolOr in progress
$40k–$50k/yrStated range
1 H-1B approvalsDept. of Labor
Clearance requiredU.S. government
About the company
C
CALIBRE Systems, Inc.calibresys.com
CALIBRE Systems, Inc. (CALIBRE) is an employee-owned mission-focused solutions and digital transformation company supporting government and industry.
Visa sponsorship history
2 years sponsoring, last filed FY2024
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.1H-1B approved
100%approval rate
$155,000median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20241
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20231
Top sponsored roles
Application Programmer --- Level III
Job description
Summary
CALIBRE Systems, Inc. is an employee-owned mission focused solutions and digital transformation company. They are seeking a remote Help Desk Technician to support their client out of Arizona, serving as the initial point of contact for technical support and troubleshooting. The role involves assisting users with hardware, systems, and application issues, while also requiring an active SECRET clearance.
Responsibilities
- Gather and analyze information about the user’s issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem
- Provide technical support of hardware, systems, sub-systems and/or applications
- Assist with navigating around application menus, may be required to remote into customer’s computer
- Troubleshoot network connectivity issues, working with remote employees on a corporate network
Skills
- Prior IT Service Desk operations experience
- Proficient with troubleshooting all Windows Operating systems
- Ability to troubleshoot and resolve email issues, specifically MS Outlook
- Ability to communicate clearly and effectively, both verbally and in writing
- Telephone and listening skills
- Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues
- High School Diploma or equivalent
- Must perform well as part of a team under direct supervision
- Excellent written and verbal communications
- Must have one of the following: Network+, A+ or Security+ Certification
- Must have an active DoD Secret clearance or higher
- Previous computer technical support
- Understanding of Active Directory to unlock and reset passwords
- Proficient knowledge and understanding of Service Desk software and hardware technologies
Qualifications
Must Haves
- Prior IT Service Desk operations experience
- Proficient with troubleshooting all Windows Operating systems
- Ability to troubleshoot and resolve email issues, specifically MS Outlook
- Ability to communicate clearly and effectively, both verbally and in writing
- Telephone and listening skills
- Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues
- High School Diploma or equivalent
- Must perform well as part of a team under direct supervision
- Excellent written and verbal communications
- Must have one of the following: Network+, A+ or Security+ Certification
- Must have an active DoD Secret clearance or higher
- Previous computer technical support
- Understanding of Active Directory to unlock and reset passwords
- Proficient knowledge and understanding of Service Desk software and hardware technologies
Benefits
- Full benefits package
