CareDx, Inc.
Posted 10 days agoVerified live 2d ago
Support Systems Engineer
Brief overview
Remote
UndergradOr in progress
$62k–$78k/yrStated range
2+ yrsMinimum
23 H-1B approvalsDept. of Labor
6 green cardsCertified filings
SQLMicrosoft SQL ServerOracle DatabaseSAP Crystal ReportsHL7 InterfacesMicrosoft Windows Active DirectoryVPN ConfigurationSoftware Interface TroubleshootingSystem Engineering
About the company
CareDx, Inc.caredx.com
Develops precision medicine and diagnostic solutions for transplant patients.
Visa sponsorship history
4 years sponsoring, last filed FY2026
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.23H-1B approved
96%approval rate
5new H-1B hires
6PERM certified
$140,000median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20234
20246
202512
20261
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20231
20241
20256
Green Card (PERM) FilingsCertified green card filings: a long-term commitment to international hires.
20243
20252
20261
Top sponsored roles
Data Scientist Engineer ICareDxSupervisor, Clinical Lab OperationsSr Staff Dev Ops & Data Platform EngineerSenior Data Scientist
Sponsored employees from
IndiaBangladesh
Job description
Summary
CareDx is a precision medicine diagnostics company advancing care through molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services. The Support Systems Engineer implements, configures, and supports CareDx software platforms and HL7 interfaces while ensuring system reliability, performance, and a seamless customer experience. The role also provides technical support, manages implementations, documents processes, and collaborates with cross-functional teams to improve deployment and support operations.
Responsibilities
- Deploy, configure, and support CareDx software, including transplant, medication, and patient management platforms
- Troubleshoot and resolve issues related to operating systems, databases (SQL, Oracle), and application interfaces
- Support and maintain HL7 interfaces, including custom filtering and performance monitoring
- Assist with remote connectivity setup and VPN configurations for customer sites
- Ensure compliance with SLAs while managing ticket queues and project timelines
- Advise customers on software and hardware requirements before deployment
- Provide ongoing support with a strong focus on customer service and follow-up
- Document processes, configurations, and troubleshooting steps for internal and external use
- Work independently to execute implementation plans and resolve technical issues
- Coordinate with cross-functional teams to optimize system performance
- Stay up to date with emerging technologies to improve deployment and support processes
Skills
- Education: Bachelor's degree in MIS, Computer Science, or a related field (or equivalent experience)
- Experience: 2+ years of experience in system engineering, implementation, and automation
- Proficiency in writing complex SQL queries and managing Microsoft SQL Server & Oracle databases
- Experience with SAP Crystal Reports and software interface troubleshooting
- Strong knowledge of Microsoft Windows Active Directory and VPN protocols (Cisco, Nortel, RDP, etc.)
- Expectation is to be on call one week per month
- Experience in biomedical systems engineering
- Familiarity with IIS Web Services and website management
- Knowledge of coding languages such as Python, C++, or JavaScript
- Experience with data conversions and network administration
Qualifications
Must Haves
- Education: Bachelor's degree in MIS, Computer Science, or a related field (or equivalent experience)
- Experience: 2+ years of experience in system engineering, implementation, and automation
- Proficiency in writing complex SQL queries and managing Microsoft SQL Server & Oracle databases
- Experience with SAP Crystal Reports and software interface troubleshooting
- Strong knowledge of Microsoft Windows Active Directory and VPN protocols (Cisco, Nortel, RDP, etc.)
- Expectation is to be on call one week per month
Nice to Haves
- Experience in biomedical systems engineering
- Familiarity with IIS Web Services and website management
- Knowledge of coding languages such as Python, C++, or JavaScript
- Experience with data conversions and network administration
Benefits
- Competitive incentive compensation
- Health and welfare benefits, including a gym reimbursement program
- 401(k) savings plan match
- Employee Stock Purchase Plan
- Pre-tax commuter benefits
- Up to 30 days of paid leave annually for a full-time employee who donates an organ or bone marrow, under the Living Donor Employee Recovery Policy
- Remote: US only roles
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