Oncology Case Manager - Chicago

Summary

Caris Life Sciences is a precision medicine and healthcare company focused on improving cancer care and advancing medicine through molecular science and AI. The Oncology Case Manager manages existing customer relationships within an assigned territory, supports customer retention and account growth, and ensures a high-quality experience from order initiation through laboratory report delivery. The role also assists physicians with CMI platform ordering and interpretation while maintaining a primary focus on case management.

Responsibilities

• Partner closely with internal and external stakeholders to deliver exceptional customer support and satisfaction
• Execute customer retention strategies to maintain and grow existing accounts
• Build and maintain value-based relationships with current customers, driving increased utilization of products and services
• Maintain frequent communication with the teammates, Customer Support, and Commercial Leadership to share customer feedback, success stories, challenges, and best practices
• Accurately document customer interactions, updates, and value-based activities in the CRM
• Develop and maintain practical working knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions
• Establish and maintain open communication with key stakeholders at assigned accounts and escalate issues impacting customer satisfaction
• Maintain assigned company equipment and assets
• Submit required reports and documentation accurately and on time
• Meet or exceed assigned performance goals
• Support meetings, conferences, and trade shows as needed
• Assist physicians with ordering and interpretation of the CMI platform, including QC report accuracy, requiring access to PHI
• Maintain a primary focus on case management

Skills

• • Bachelor's degree required
• • Minimum of three years of account management or customer-facing experience
• • Strong problem-solving and decision-making skills
• • Understanding of clinic-based business practices
• • Ability to learn proprietary software
• • Excellent written and verbal communication skills
• • Strong organizational, interpersonal, and collaboration skills
• • Valid driver's license and reliable transportation
• • Ability to sit or stand for extended periods
• • Ability to lift routine office materials
• • Periodic travel required, including possible evenings, weekends, or holidays
• • Experience in pharma, medical device, or diagnostics
• • Oncology experience

Qualifications

Must Haves

• • Bachelor's degree required
• • Minimum of three years of account management or customer-facing experience
• • Strong problem-solving and decision-making skills
• • Understanding of clinic-based business practices
• • Ability to learn proprietary software
• • Excellent written and verbal communication skills
• • Strong organizational, interpersonal, and collaboration skills
• • Valid driver's license and reliable transportation
• • Ability to sit or stand for extended periods
• • Ability to lift routine office materials
• • Periodic travel required, including possible evenings, weekends, or holidays

Nice to Haves

• • Experience in pharma, medical device, or diagnostics
• • Oncology experience

Benefits

• Highly competitive and inclusive medical, dental and vision coverage options
• Health Savings Account for medical expenses and dependent care expenses
• Flexible Spending Account to pay for certain out-of-pocket expenses
• Paid time off, including: vacation, sick time and holidays
• 401k match and Financial Planning tools
• LTD and STD insurance coverages, as well as voluntary benefit options
• Employee Assistance Program
• Pet Insurance
• Legal Assistance
• Tuition Assistance