CBTS
Posted 20 days agoVerified live 23h ago
Customer Success Manager
Brief overview
Remote
UndergradOr in progress
$55k–$76k/yrStated range
3+ yrsMinimum
47 H-1B approvalsDept. of Labor
4 green cardsCertified filings
CRM PlatformsRenewal and Retention ManagementAccount Planning and Success Plan DevelopmentMicrosoft 365Customer Success PlatformsData Analysis and ReportingIT Services and Managed ServicesCustomer Relationship Management
About the company
CBTScbts.com
CBTS provides end-to-end IT and communications solutions that allow businesses to improve efficiency, enable innovation, and mitigate risk.
Visa sponsorship history
4 years sponsoring, last filed FY2026
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.47H-1B approved
96%approval rate
11new H-1B hires
4PERM certified
$130,000median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
202318
202421
20255
20263
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20235
20243
20252
20261
Green Card (PERM) FilingsCertified green card filings: a long-term commitment to international hires.
20231
20242
20251
Top sponsored roles
Network Engineer IVSoftware Engineer IAngular UI DeveloperSenior Cloud DevOps EngineerDeveloper III
Sponsored employees from
India
Job description
Summary
CBTS partners with mid-market and enterprise clients across North America to deliver technology solutions that move their business forward. The Customer Success Manager will manage enterprise accounts as a trusted post-sale advisor, driving adoption, satisfaction, retention, and growth through success planning, proactive engagement, and cross-functional collaboration.
Responsibilities
- Serve as the primary post-sale point of contact and trusted advisor for a portfolio of enterprise accounts
- Develop and execute tailored success plans that align CBTS solutions to each client's KPIs and business outcomes
- Lead regular cadence calls, executive business reviews (EBRs), and on-site visits to demonstrate value and deepen relationships
- Monitor account health dashboards, proactively flag risk indicators, and partner with Sales and Support on mitigation strategies
- Drive net revenue retention by identifying expansion opportunities and collaborating with Account Executives on upsell and cross-sell
- Advocate for clients internally, coordinating cross-functional resolution of escalated service issues
- Keep CRM records accurate and current, including interaction logs, renewal milestones, and opportunity pipeline data
- Customer onboarding completion within target timelines
- Customer satisfaction (CSAT) scores across supported accounts
- CRM data accuracy and completeness
- Responsiveness to customer inquiries
- Turnaround on internal escalation support
Skills
- CRM Platforms (Salesforce or equivalent)
- Customer Communication & Correspondence
- Renewal & Retention Management
- Microsoft Office / M365 Suite
- Account Planning & Success Plan Development
- Customer Success Platforms
- Data Analysis / Reporting
- IT Services & Managed Services
Qualifications
Must Haves
- CRM Platforms (Salesforce or equivalent)
- Customer Communication & Correspondence
- Renewal & Retention Management
- Microsoft Office / M365 Suite
- Account Planning & Success Plan Development
Nice to Haves
- Customer Success Platforms
- Data Analysis / Reporting
- IT Services & Managed Services
Benefits
- Certain positions may also be eligible for additional compensation such as discretionary merit increases, bonuses, or sales-based variable compensation in accordance with applicable plans and role requirements.
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