AI & IT Support Assistant

Summary

C.C. Controlled Combustion Co. Inc. is the leading heating contractor in NYC, serving various industries. They are seeking an AI & IT Support Assistant to assist the IT Manager with AI tools and technology systems to improve business workflows.

Responsibilities

• Assist the IT Manager with AI-related projects, internal technology initiatives, and workflow improvements
• Use tools such as ChatGPT, Claude, Microsoft Copilot, and other approved AI platforms to support business processes
• Help create, test, and organize prompt templates for common company tasks
• Assist in building internal AI usage guides, training materials, checklists, and standard operating procedures
• Test AI tools and workflows to determine where they may improve efficiency, accuracy, or organization
• Support employees in learning how to use approved AI tools effectively and responsibly
• Assist with AI-powered document creation, summarization, research, data organization, and communication tasks
• Help maintain organized records of AI tools, prompts, procedures, and internal technology resources
• Review AI-generated content for accuracy, clarity, professionalism, and consistency
• Help identify repetitive tasks that may be improved with AI assistance or basic automation
• Assist with Microsoft 365, Copilot, spreadsheets, shared files, and other common business software as needed
• Provide general administrative and technical support to the IT Manager as needed
• Maintain discretion when handling company information, internal documents, vendor information, employee data, or other sensitive materials
• Assist with special projects related to AI, IT, documentation, and process improvement

Skills

• Strong interest in AI tools, technology, databases, and business process improvement
• Working knowledge of ChatGPT, Claude, Microsoft Copilot, or similar AI platforms
• Comfortable learning new software and experimenting with new technology
• Basic knowledge of databases, data organization, and how information is stored and retrieved
• Familiarity with SQL or willingness to learn basic SQL queries for reporting, data lookup, and workflow support
• Ability to work with spreadsheets, tables, reports, and structured data with strong attention to detail
• Strong written communication skills with attention to grammar, clarity, and tone
• Organized, dependable, punctual, and able to follow instructions carefully
• Ability to work under the direction of the IT Manager and support assigned projects
• Comfortable using Microsoft Office, Microsoft 365, spreadsheets, email, and shared file systems
• Ability to create clear documentation, checklists, templates, and written instructions
• Strong attention to detail when reviewing AI-generated content, internal documents, reports, or data
• Willingness to learn basic automation tools such as Microsoft Power Automate, Zapier, Make, or similar platforms
• Professional communication skills and a team-first attitude
• Ability to handle sensitive company, employee, vendor, database, and operational information with discretion
• High school diploma (or equivalent) required
• ChatGPT, Claude, Microsoft Copilot, or other AI tools: 1 year (Preferred)
• Microsoft Office / Microsoft 365: 1 year (Preferred)
• Administrative, IT support, technology, or office experience: 1 year (Preferred)
• Prompt writing, workflow documentation, or process improvement experience: 1 year (Preferred)
• Prior experience with AI tools for school, work, or personal projects is a plus
• Basic IT support, database, reporting, or SQL experience is a plus, but not required
• Some college, technical training, or coursework in information technology, computer science, business, communications, or a related field is a plus
• Prior office, administrative, technology, or IT support experience preferred
• Experience creating guides, templates, SOPs, checklists, or documentation is a plus

Qualifications

Must Haves

• Strong interest in AI tools, technology, databases, and business process improvement
• Working knowledge of ChatGPT, Claude, Microsoft Copilot, or similar AI platforms
• Comfortable learning new software and experimenting with new technology
• Basic knowledge of databases, data organization, and how information is stored and retrieved
• Familiarity with SQL or willingness to learn basic SQL queries for reporting, data lookup, and workflow support
• Ability to work with spreadsheets, tables, reports, and structured data with strong attention to detail
• Strong written communication skills with attention to grammar, clarity, and tone
• Organized, dependable, punctual, and able to follow instructions carefully
• Ability to work under the direction of the IT Manager and support assigned projects
• Comfortable using Microsoft Office, Microsoft 365, spreadsheets, email, and shared file systems
• Ability to create clear documentation, checklists, templates, and written instructions
• Strong attention to detail when reviewing AI-generated content, internal documents, reports, or data
• Willingness to learn basic automation tools such as Microsoft Power Automate, Zapier, Make, or similar platforms
• Professional communication skills and a team-first attitude
• Ability to handle sensitive company, employee, vendor, database, and operational information with discretion
• High school diploma (or equivalent) required

Nice to Haves

• ChatGPT, Claude, Microsoft Copilot, or other AI tools: 1 year (Preferred)
• Microsoft Office / Microsoft 365: 1 year (Preferred)
• Administrative, IT support, technology, or office experience: 1 year (Preferred)
• Prompt writing, workflow documentation, or process improvement experience: 1 year (Preferred)
• Prior experience with AI tools for school, work, or personal projects is a plus
• Basic IT support, database, reporting, or SQL experience is a plus, but not required
• Some college, technical training, or coursework in information technology, computer science, business, communications, or a related field is a plus
• Prior office, administrative, technology, or IT support experience preferred
• Experience creating guides, templates, SOPs, checklists, or documentation is a plus

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance