Healthcare Interoperability Support Engineer

Summary

Centauri Health Solutions delivers data-driven technology solutions that transform fragmented clinical and member data into actionable intelligence for health plans and health systems. The Healthcare Interoperability Support Engineer diagnoses complex interoperability issues across FHIR APIs, HL7 messaging, SOAP and RESTful APIs, and network integrations, while performing root cause analysis, supporting customer escalations, collaborating with Engineering and Product, and improving operational knowledge.

Responsibilities

• Diagnose complex interoperability issues across FHIR APIs, HL7 messaging, IHE Profiles, RESTful APIs, SOAP APIs, and network integrations (e.g., ITI-41, ITI-43, etc.)
• Investigate issues such as API timeouts, latency, message delivery failures, and data inconsistencies
• Trace issues end-to-end across systems, interface engines, and external partners
• Analyze logs, payloads, and system behavior to determine root cause
• Own and defend root cause conclusions
• Differentiate between software defects, configuration issues, network failures, and external dependencies
• Escalate complex or disputed findings through defined channels
• Partner with Engineering to validate and resolve issues
• Create clear, actionable Jira tickets with supporting evidence (logs, queries, payloads, impact)
• Recommend improvements based on findings; Product drives prioritization and follow-through
• QA product fixes to validate resolutions
• Participate in customer escalation calls alongside Integration Manager
• Provide technical insight and support during issue resolution
• Translate technical findings into clear, understandable communication when needed
• Execute basic queries and leverage existing reports to support troubleshooting
• Identify trends or recurring issues where possible
• Develop runbooks, playbooks, and knowledge articles for repeatable issues
• Enable support teams to resolve recurring problems independently
• Identify recurring patterns in interoperability issues and contribute recommendations for system and process improvements
• Other duties assigned by leadership

Skills

• Bachelor's degree in computer science, Information Systems, Engineering, or related field or 3+ equivalent experience
• Experience troubleshooting interoperability solutions, including:
• FHIR APIs
• RESTful APIs using oAuth
• Experience analyzing logs and diagnosing issues in distributed systems
• Experience executing queries (e.g., SQL) and working with data to support troubleshooting
• Familiarity with interoperability platforms and tools (e.g., interface engines such as InterSystems, monitoring tools such as Datadog)
• Strong analytical and problem-solving skills
• HL7 messaging troubleshooting interoperability solutions
• SOAP APIs troubleshooting interoperability solutions
• GCP cloud experience

Qualifications

Must Haves

• Bachelor's degree in computer science, Information Systems, Engineering, or related field or 3+ equivalent experience
• Experience troubleshooting interoperability solutions, including:
• FHIR APIs
• RESTful APIs using oAuth
• Experience analyzing logs and diagnosing issues in distributed systems
• Experience executing queries (e.g., SQL) and working with data to support troubleshooting
• Familiarity with interoperability platforms and tools (e.g., interface engines such as InterSystems, monitoring tools such as Datadog)
• Strong analytical and problem-solving skills
• HL7 messaging troubleshooting interoperability solutions
• SOAP APIs troubleshooting interoperability solutions
• GCP cloud experience

Benefits

• Comprehensive medical, dental, vision, and prescription coverage
• Wellness program supporting overall well-being
• Company-paid basic life and AD&D insurance
• 401(k) plan with company match
• Tuition reimbursement opportunities
• Paid time off for vacation and illness
• Six paid company holidays
• Floating holiday
• Company-paid training and computer equipment
• Performance-based bonus program
• Paid time off for volunteer activities
• Employee referral bonus program
• Career development and training opportunities, including leadership growth