Associate Strategist

Summary

Chalice builds custom AI for advertising, creating purpose-built products tailored to specific client business goals and outcomes. The Associate Strategist is an entry-level Customer Strategy role responsible for managing account operations, coordinating campaign launches, monitoring pacing and performance, troubleshooting client issues, and supporting client onboarding.

Responsibilities

• Act as a day-to-day point of contact on your accounts, alongside the senior strategist who leads the relationship
• Sit in on client calls, capture what was agreed, and drive the follow-ups to completion
• Keep account records, timelines and documentation accurate and current
• Coordinate launches end to end — chase the inputs, track the timeline, and make sure every piece is in place before go-live
• Pull in the right teammates for each task and keep the handoffs moving
• Flag early and clearly when a launch looks likely to slip. Nobody minds a delay they knew about; everyone minds one they didn't
• Monitor delivery and performance across your accounts on a regular cadence
• Spot when something looks off — pacing behind, CPA drifting, spend not moving — and raise it with context rather than just a number
• Build and maintain the reporting that clients and the internal team rely on
• Work minor product and platform issues yourself, and get comfortable diagnosing before escalating
• Know when something needs Technical Account Management or Data Science, and hand it over with the detail they need to move fast
• Help onboard clients onto our platform and keep them current as new capabilities ship
• A meaningful share of your first year is learning, and we treat it as part of the job rather than something you fit around it
• Build real command of the programmatic ecosystem, our products, and how the two fit together

Skills

• • Organized. You track your own work and things don't slip. This is the single most important trait in this role
• • Curious. You want to know what's behind a number, not just report it — and you're comfortable saying when you don't know something
• • Clear. You can explain what happened and what you'd do about it in writing, especially when something has gone wrong
• • Steady. Several things need your attention at once and that doesn't rattle you
• • 1–2 years in digital advertising, ad tech, ad operations, media or a related client-facing role (relevant internships count)
• • Comfort with numbers and with spreadsheets — pivot tables, lookups, working across large data sets
• • Interest in how programmatic advertising actually works, and eagerness to go deep on it
• • Exposure to a DSP such as The Trade Desk or DV360, or to ad-serving and trafficking workflows
• • Familiarity with project tracking tools like Jira
• • Comfort using AI tools in your day-to-day work. We build AI for a living and we use it ourselves — we're more interested in how you apply it than in whether you've used a specific one
• • SQL, or a BI tool such as Superset or Tableau (training provided)

Qualifications

Must Haves

• • Organized. You track your own work and things don't slip. This is the single most important trait in this role
• • Curious. You want to know what's behind a number, not just report it — and you're comfortable saying when you don't know something
• • Clear. You can explain what happened and what you'd do about it in writing, especially when something has gone wrong
• • Steady. Several things need your attention at once and that doesn't rattle you
• • 1–2 years in digital advertising, ad tech, ad operations, media or a related client-facing role (relevant internships count)
• • Comfort with numbers and with spreadsheets — pivot tables, lookups, working across large data sets
• • Interest in how programmatic advertising actually works, and eagerness to go deep on it
• • Exposure to a DSP such as The Trade Desk or DV360, or to ad-serving and trafficking workflows
• • Familiarity with project tracking tools like Jira
• • Comfort using AI tools in your day-to-day work. We build AI for a living and we use it ourselves — we're more interested in how you apply it than in whether you've used a specific one

Nice to Haves

• • SQL, or a BI tool such as Superset or Tableau (training provided)

Benefits

• Medical, dental and vision insurance
• 401k options
• Unlimited PTO
• 11 company holidays
• Office-wide closure between Christmas Eve and New Year's
• Office start-up stipend and in-office meal allowance
• Remote work; if based in New York, hybrid with 2–3 days in the office