Systems Integration Specialist

Summary

Vision Innovation Partners is focused on protecting and restoring vision while providing positive patient outcomes and experiences. The Systems Integration Specialist will implement, enhance, support, test, and document clinical applications, analyze workflows, resolve software issues, manage system projects, and train office super users.

Responsibilities

• Implement, enhance and support clinical applications
• Assist with the creation of standard departmental processes to meet operational goals
• Adhere to IS project management standards and appropriately see projects through the project life cycle
• Analyze workflow to determine system enhancement needs and changes
• Work with leadership, Optical team members, and other applicable departments to prioritize system enhancements
• Lead testing and implementation of enhancements
• Support existing and new system features on training, go-live, and enhancements as appropriate
• Plan, document and execute application features and functionality as per vendor requirements
• Conduct problem analysis and issue resolution for issues related to software through the vendor support mechanisms
• Provides training to office Super Users on application functionality

Skills

• **Experience: NG, Compulink, patient engagement systems is required**
• This is a remote position with some travel to meet with the practices within the company
• Bachelor's degree in systems, business management or related field, or more than 5 years of experience in a systems-related role in patient-facing healthcare settings
• Experience with practice management systems, including Compulink, is required
• Exhibit customer service skills necessary to provide ongoing support for end users
• Excellent communication skills adapted to the requirements of the customers
• Ability to manage competing expectations and priorities
• Experience in Optical sales in preferred
• General/basic knowledge of SQL is preferred

Qualifications

Must Haves

• **Experience: NG, Compulink, patient engagement systems is required**
• This is a remote position with some travel to meet with the practices within the company
• Bachelor's degree in systems, business management or related field, or more than 5 years of experience in a systems-related role in patient-facing healthcare settings
• Experience with practice management systems, including Compulink, is required
• Exhibit customer service skills necessary to provide ongoing support for end users
• Excellent communication skills adapted to the requirements of the customers
• Ability to manage competing expectations and priorities

Nice to Haves

• Experience in Optical sales in preferred
• General/basic knowledge of SQL is preferred

Benefits

• Excellent comprehensive benefits
• 401(K)
• Significant eye care discounts
• Continuing education allowances
• Career growth and development
• PTO and holidays off
• Remote work arrangement