Engagement Manager (Ed-Tech)- Ohio/Michigan

Summary

ClassLink is an educational technology company that provides secure tools for schools, including single sign-on, usage analytics, and rostering solutions. The Engagement Manager will develop and nurture school district relationships, drive product adoption and retention, provide strategic and technical guidance, and support renewals across an assigned territory.

Responsibilities

• Become an expert on all ClassLink products
• Provide strategic and technical guidance on the use and expansion of the ClassLink suite of products
• Maintain relationships with current customers in the assigned territory including onsite meetings, phone, email, SWAG mailings etc. to increase adoption and usage of ClassLink
• Perform all account management duties such as proactive customer outreach, annual client review meetings, quoting, renewal emails, etc
• Serve as the education and product expert to support customer understanding of ClassLink
• Confidently conduct demonstrations of ClassLink virtually and during conferences
• Help develop positive relationships between ClassLink and influential partner organizations
• Ensure year-over-year customer retention and assist with renewal fee negotiations as needed
• Host regional and virtual user group events with current and prospective customers
• Attend conferences and events in assigned territories, engaging with potential and current customers
• Maintain documentation for each customer internally
• Leverage tools provided to understand customer health and intervene when needed
• Maintain high levels of customer satisfaction and health
• Serve as the education and product expert to support customer understanding of ClassLink
• Deliver experiences that drive customer retention
• Maintain high levels of customer satisfaction
• Deliver experiences that drive customer retention
• Working on cross-functional teams to help improve Classlink’s product suite
• Maintain or improve our renewal rate
• Maintain at least 80% Annual Review completion rate

Skills

• Administrator-level experience with ClassLink
• Diverse rostering experience
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent sales and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills
• Ability to prioritize tasks and delegate them when appropriate
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite or related software
• Experience in presenting in virtual and online environments
• Strong project management skills and the ability to be flexible when needed
• Self-starter who can work independently
• Bachelor's degree required
• Candidate must live in Ohio or Michigan to support our school districts in this area
• 3+ years experience in a senior consultative/account management role
• Experience as a technology leader for a district office
• Extensive knowledge of K-12 ed-tech marketplace
• Unwavering passion to improve classroom learning and pedagogy
• Work from home and willingness to travel up to 35% of the time
• This role requires travel, up to 35% to support in person school partner engagements along with hosting and delivering user groups. This travel may include Saturdays/Sundays for conferences
• Masters or postgraduate degree a plus
• PMP certification
• Previous knowledge using a customer success tool (ChurnZero, Gainsight, Vitalli)
• We prefer that you have experience with: Google Suite
• MS Office Suite
• SalesForce
• Zoom Meetings

Qualifications

Must Haves

• Administrator-level experience with ClassLink
• Diverse rostering experience
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent sales and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills
• Ability to prioritize tasks and delegate them when appropriate
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite or related software
• Experience in presenting in virtual and online environments
• Strong project management skills and the ability to be flexible when needed
• Self-starter who can work independently
• Bachelor's degree required
• Candidate must live in Ohio or Michigan to support our school districts in this area
• 3+ years experience in a senior consultative/account management role
• Experience as a technology leader for a district office
• Extensive knowledge of K-12 ed-tech marketplace
• Unwavering passion to improve classroom learning and pedagogy
• Work from home and willingness to travel up to 35% of the time
• This role requires travel, up to 35% to support in person school partner engagements along with hosting and delivering user groups. This travel may include Saturdays/Sundays for conferences

Nice to Haves

• Masters or postgraduate degree a plus
• PMP certification
• Previous knowledge using a customer success tool (ChurnZero, Gainsight, Vitalli)
• We prefer that you have experience with: Google Suite
• MS Office Suite
• SalesForce
• Zoom Meetings

Benefits

• Bonus
• Commission
• Generous Paid Time Off: 4+ weeks of vacation and 13+ paid holidays
• Parental Leave: 12 weeks fully paid for all parents
• 401(k) with 0.5:1 company match
• Medical, dental, and vision plans
• Company-paid life, short-term disability, and long-term disability insurance
• Voluntary options including supplemental life, accident, and pet insurance
• ClassLink Cares paid volunteer days
• Tuition reimbursement for continued education
• Coaching and internal programs to support career and personal growth
• Annual company retreats and team events