Project Manager II - Education AI

Summary

Cleveland Clinic is a healthcare organization committed to advancing healthcare, patient care, research, and technology. The Project Manager II will manage multiple technology and artificial intelligence initiatives within Education Information Solutions, coordinating teams, stakeholders, schedules, budgets, risks, and deliverables. The role also supports AI enablement and citizen development initiatives, including training on platforms such as Copilot, Azure, and LLMs.

Responsibilities

• Manage all aspects of small projects or phases of larger projects
• Lead and manage multiple (10+) concurrent projects of varying scope and size related to technology and AI within Education
• Coordinate the activities of a project team under the direction of a Project Manager III or IV and provide guidance and direction to project teams; may oversee team members executing project deliverables
• Achieve operational objectives by contributing information and recommendations to strategic plans and reviews
• Prepare and complete action plans
• Implement production, productivity, quality, and customer-service standards
• Resolve problems
• Complete audits, identify trends, and analyze project variances to initiate corrective actions
• Determine system improvements and implement changes, including recommending and implementing improvements to technology and AI project processes and workflows
• Meet financial objectives by participating in developing forecasting requirements, preparing an annual budget, and scheduling expenditures
• Set and continually manage project expectations with team members, stakeholders, and leadership, adapting to changing priorities
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
• Initiate, plan, execute, control, and close projects using project management methodologies, including PMBOK, Waterfall, Hybrid, and Kanban
• Develop project plans, schedules, milestones, and risk mitigation strategies for technology and AI projects
• Communicate project status, expectations, and progress with team members, stakeholders, and leadership
• Support citizen development initiatives and provide training related to AI enablement, including platforms such as Copilot, Azure, and LLMs
• Participate in other technology-focused projects within the Education Information Solutions group
• Utilize project management software, such as ClickUp or similar platforms, to track progress, manage tasks, and produce documentation
• Analyze project variances, take corrective actions, and ensure projects are completed on time and within budget
• Identify trends and opportunities to enhance value through AI and technology solutions in education
• Other duties as assigned

Skills

• Bachelor's Degree in Business or a related field and three years of experience coordinating or managing various projects
• High School Diploma/GED and seven years of experience
• Associate's Degree and five years of experience
• Master's Degree and two years of experience
• Effective relationship building skills
• Project Management Certification (PMP)
• Two or more years of experience in project management within technology, AI, or digital solutions
• Prior experience with citizen development platforms (e.g., Copilot, Azure), and LLMs
• Proficient in project management tools (ClickUp or similar platforms such as Asana, MS Project)
• Excellent communication, organizational, and team leadership skills
• Ability to manage multiple projects simultaneously with competing priorities
• Strong analytical, problem-solving, and risk management competencies

Qualifications

Must Haves

• Bachelor's Degree in Business or a related field and three years of experience coordinating or managing various projects
• High School Diploma/GED and seven years of experience
• Associate's Degree and five years of experience
• Master's Degree and two years of experience
• Effective relationship building skills

Nice to Haves

• Project Management Certification (PMP)
• Two or more years of experience in project management within technology, AI, or digital solutions
• Prior experience with citizen development platforms (e.g., Copilot, Azure), and LLMs
• Proficient in project management tools (ClickUp or similar platforms such as Asana, MS Project)
• Excellent communication, organizational, and team leadership skills
• Ability to manage multiple projects simultaneously with competing priorities
• Strong analytical, problem-solving, and risk management competencies

Benefits

• Flexible start/end times
• After the new-hire period, caregivers may work a hybrid schedule with four days on-site and one day remote, with required on-site attendance on Tuesdays and Thursdays.