Solutions Engineer, Cloud Communications

Summary

Clio is a global legal technology company empowering legal professionals and law firms to work smarter, faster, and more securely. Clio is seeking a Solutions Engineer focused on VoIP and unified communications to support technical sales, solution architecture, migration planning, telephony validation, and customer handoff across the sales cycle.

Responsibilities

• Provide business value and technical sales support for assigned opportunities for VoIP/telephony related deals
• Collaborate closely with Sales to clearly articulate: Clio Cloud communication capabilities and App Ecosystem integration partners
• Understand competitive landscape and differentiation, migration services, and industry best practices
• Serve as the technical lead and owner of technical deal strategy, including VoIP-specific scoping such as number porting complexity, network readiness, hardware/desk phone requirements, and multi-office or high call-volume routing needs
• Strategize with Sales to create business value, drive urgency, and contribute to revenue goals
• Enable Sales to deliver targeted, business-value driven VoIP/telephony demonstrations, and meetings
• Guide prospects and customers through VoIP migration planning, including porting timelines, cutover sequencing, carrier-specific considerations (e.g. migrating off RingCentral, Dialpad, Zoom Phone, 8x8, Ooma, or an on-prem PBX), and hardware provisioning
• Serve as a knowledgeable resource on telecom regulatory and compliance topics relevant to presales conversations (e.g. E911, number portability, call recording and consent considerations), directing customers to Legal/Compliance for anything requiring a definitive answer
• Stay on top of industry news, AI tools, technology products, platforms, and partners to ensure you and your team provide deep industry and ecosystem expertise, including the broader UCaaS/VoIP competitive landscape
• Collaborate closely with Product, Customer Success, and Engineering teams to help collect, document, communicate, and influence product roadmap based on market/customer requirements

Skills

• 2+ years of experience working as a Solutions Engineer (or other relevant experience) for a SaaS provider
• Working knowledge of VoIP/telephony fundamentals, including concepts like SIP, codecs, call routing, number porting, and the general shape of network requirements (bandwidth, latency, jitter), well enough to speak to them credibly with technical and non-technical stakeholders alike
• Creative problem solver with a proven track record of success
• Ambitious, curious mindset to always work to find creative solutions to difficult problems
• Strong verbal and written communication skills, with the ability to translate telephony/network concepts into plain language business value
• Hungry to learn and help team deliver on ambitious goals in supporting the sales organization to meet revenue targets
• Comfortable delivering technical sales presentations, product positioning, and objection handling, including confidently addressing questions about call quality, network readiness, hardware compatibility, and migration risk
• Ability to build strong relationships with both internal and external stakeholders, including IT/technical contacts at prospect firms
• Strong technical experience and understanding of cloud technologies, including APIs and security infrastructure
• Have direct experience with VoIP, UCaaS, or telephony platforms (e.g. RingCentral, Dialpad, Zoom Phone, 8x8, Ooma, Vonage, VXT) in a Sales Engineering, implementation, or technical support capacity
• Have hands-on experience with number porting processes, SIP trunking, or desk phone/hardware provisioning (e.g. Yealink, Polycom)
• Are familiar with telecom regulatory requirements such as E911, STIR/SHAKEN, or 10DLC registration
• Have exposure to CCaaS/contact center concepts (ACD, skills-based or dynamic call routing, queuing, agent-level call reporting), useful for speaking credibly with higher-volume or multi-office firms whose needs extend beyond standard business telephony
• Have familiarity with open-source telephony platforms or similar softswitch/PBX architectures
• Demonstrate a keen interest in improving your craft by using AI

Qualifications

Must Haves

• 2+ years of experience working as a Solutions Engineer (or other relevant experience) for a SaaS provider
• Working knowledge of VoIP/telephony fundamentals, including concepts like SIP, codecs, call routing, number porting, and the general shape of network requirements (bandwidth, latency, jitter), well enough to speak to them credibly with technical and non-technical stakeholders alike
• Creative problem solver with a proven track record of success
• Ambitious, curious mindset to always work to find creative solutions to difficult problems
• Strong verbal and written communication skills, with the ability to translate telephony/network concepts into plain language business value
• Hungry to learn and help team deliver on ambitious goals in supporting the sales organization to meet revenue targets
• Comfortable delivering technical sales presentations, product positioning, and objection handling, including confidently addressing questions about call quality, network readiness, hardware compatibility, and migration risk
• Ability to build strong relationships with both internal and external stakeholders, including IT/technical contacts at prospect firms
• Strong technical experience and understanding of cloud technologies, including APIs and security infrastructure

Nice to Haves

• Have direct experience with VoIP, UCaaS, or telephony platforms (e.g. RingCentral, Dialpad, Zoom Phone, 8x8, Ooma, Vonage, VXT) in a Sales Engineering, implementation, or technical support capacity
• Have hands-on experience with number porting processes, SIP trunking, or desk phone/hardware provisioning (e.g. Yealink, Polycom)
• Are familiar with telecom regulatory requirements such as E911, STIR/SHAKEN, or 10DLC registration
• Have exposure to CCaaS/contact center concepts (ACD, skills-based or dynamic call routing, queuing, agent-level call reporting), useful for speaking credibly with higher-volume or multi-office firms whose needs extend beyond standard business telephony
• Have familiarity with open-source telephony platforms or similar softswitch/PBX architectures
• Demonstrate a keen interest in improving your craft by using AI

Benefits

• Top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
• Flexible time off policy, with an encouraged 20 days off per year.
• EAP benefits for you and household members, including counseling and online resources
• 401k matching and Child Education Savings
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
• Variable compensation at 100% attainment; variable compensation is not guaranteed and will depend on individual, team, or company performance.