Project Manager II (MAE)

Summary

Coastal is seeking a Project Manager II to lead the delivery of Salesforce implementation projects and client engagements. The role is responsible for managing delivery teams, client relationships, project budgets, risks, issues, performance metrics, and project closeout while supporting Salesforce solution discussions and company best practices.

Responsibilities

• Lead the delivery team, drive desired professional behaviors and motivate the team to the highest levels of performance and ensure that team resources have the best conditions to perform successfully
• Ensure all team members understand their role and delegated tasks on the project
• Empower each team member by enabling, mentoring and delegating tasks for their success
• Manage the client relationship throughout the engagement to build and maintain a strong customer relationship
• Continually assess people, process and technology risks and adjust project plans to address them accordingly
• Proactively manage risks and issues and the communication upwards both internally and with client to ensure that project KPIs are defined and baseline metrics are recorded
• Provides mentoring and guidance to Coastal Cloud project team members and maintains accurate metrics of performance throughout implementations
• Leverage a solid understanding of the Salesforce product suite in order to validate key design options and present proposal solutions to all levels of client management
• Leverage your solid understanding of the Salesforce product suite and project understanding to validate with the team members key design options and assist in presenting/representing proposal solutions to all levels of client management
• Set up and maintenance of tools to track overall project execution including Project Plan, Forecast accuracy, TaskRay set up and execution, Risk & Issue log
• Responsible for proper close out of the project including CSAT review
• Support change management initiatives and overall Coastal Cloud best practices
• Travel with client or project team as needed

Skills

• Minimum five years of full life-cycle Salesforce implementation experience as Project Manager, providing strong leadership and delivery oversight
• Strong client management and communication skills, ability to interface with high-level internal and external stakeholders with a focus on building trust and collaboration
• Minimum of an active Salesforce Administrator or other Salesforce certification required
• Ability to maintain oversight and organization of multiple mid to large level projects ranging in duration, size, and budget with multiple workstreams in the Salesforce ecosystem
• Exposure to Multiple Salesforce Clouds and integration with additional SaaS platforms
• Exceptional writing and presentation skills, ability to lead high-level stakeholders in technical discussions and project oversight
• Ability to lead internal team stand-ups, providing guidance and mentorship throughout the project delivery lifecycle
• Work with leadership to follow up with client (and/or internally) to communicate and execute mitigation plan
• Must have full-time permanent US work authorization
• Bachelor's Degree preferred, or equivalent experience
• PMP Certification
• Salesforce Administrator Certification preferred

Qualifications

Must Haves

• Minimum five years of full life-cycle Salesforce implementation experience as Project Manager, providing strong leadership and delivery oversight
• Strong client management and communication skills, ability to interface with high-level internal and external stakeholders with a focus on building trust and collaboration
• Minimum of an active Salesforce Administrator or other Salesforce certification required
• Ability to maintain oversight and organization of multiple mid to large level projects ranging in duration, size, and budget with multiple workstreams in the Salesforce ecosystem
• Exposure to Multiple Salesforce Clouds and integration with additional SaaS platforms
• Exceptional writing and presentation skills, ability to lead high-level stakeholders in technical discussions and project oversight
• Ability to lead internal team stand-ups, providing guidance and mentorship throughout the project delivery lifecycle
• Work with leadership to follow up with client (and/or internally) to communicate and execute mitigation plan
• Must have full-time permanent US work authorization

Nice to Haves

• Bachelor's Degree preferred, or equivalent experience
• PMP Certification
• Salesforce Administrator Certification preferred

Benefits

• Flexible working hours with an emphasis on a life-work balance
• Remote flexible work
• Unlimited Paid Time Off (RTO)
• 401K with Company Match
• Medical, Vision, & Dental coverage
• Competitive quarterly bonus opportunities
• Continuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems
• Occasional in-house competitions with spot bonuses
• A flexible and fun team culture
• Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events
• Monthly All-Hands calls to bring the company together
• An open-door leadership policy with access to mentorship and guidance
• Opportunities for accelerated growth, networking, and career guidance and support