Network Engineer

Summary

Command|Link is a global SaaS platform providing network, voice services, and IT security solutions. The Managed Services Network Engineer supports and delivers service to ISP/MSP business customers by managing and troubleshooting SD-WAN networks, data circuits, VoIP services, VPNs, managed routers, firewalls, and other custom-managed services.

Responsibilities

• Provide end-to-end support for customers with a focus on SDWAN (preferably Versa Networks), Internet, and related services
• Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems
• Support the provisioning and onboarding of new customers for managed services
• Collaborate with vendors to resolve support issues and ensure smooth service delivery
• Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving
• Maintain excellent customer relationships by delivering outstanding support and going the extra mile
• Mentor and train fellow engineers on complex technical issues and solutions

Skills

• This is a remote position open to candidates residing in the following states:**** Alabama, Arizona, Arkansas, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nevada, New Hampshire, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin
• No travel to customer locations is required
• High School Diploma or GED Equivalent
• 3-5 years of relevant experience in a fast-paced technical environment, with demonstrated expertise in SDWAN, particularly Versa Networks
• Command line experience with networking tools (e.g., Cisco, Fortinet, Juniper)
• Strong firewall configuration experience (e.g., Fortinet)
• Deep understanding and hands-on experience with BGP, OSPF, and VRRP
• Practical knowledge of basic routers, firewalls, and NAT (Network Address Translation)
• Experience with COS/QOS and network design principles
• Familiarity with SOC 2 compliance and processes
• CCNA and CCNP certification is highly desirable

Qualifications

Must Haves

• This is a remote position open to candidates residing in the following states:**** Alabama, Arizona, Arkansas, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nevada, New Hampshire, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin
• No travel to customer locations is required
• High School Diploma or GED Equivalent
• 3-5 years of relevant experience in a fast-paced technical environment, with demonstrated expertise in SDWAN, particularly Versa Networks
• Command line experience with networking tools (e.g., Cisco, Fortinet, Juniper)
• Strong firewall configuration experience (e.g., Fortinet)
• Deep understanding and hands-on experience with BGP, OSPF, and VRRP
• Practical knowledge of basic routers, firewalls, and NAT (Network Address Translation)
• Experience with COS/QOS and network design principles
• Familiarity with SOC 2 compliance and processes

Nice to Haves

• CCNA and CCNP certification is highly desirable

Benefits

• Remote position open to candidates residing in the listed states
• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Generous Medical, Dental, and Vision coverage for full-time employees
• Flexible time off
• 401k to help you save for the future
• Fun events at cool locations
• Free DoorDash lunches on Fridays
• Employee referral bonuses to encourage the addition of great new people to the team